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A Study on the Improvement of Services and Promotion Based on User Perception Analysis of the National Knowledge Information System (NKIS)

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2021, 32(4), pp.25-46
  • DOI : 10.14699/kbiblia.2021.32.4.025
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : November 4, 2021
  • Accepted : December 6, 2021
  • Published : December 30, 2021

Younghee Noh 1 Inho Chang 2 Ji Hei Kang 3 Dongho Wang 4

1건국대학교
2대진대학교
3동덕여자대학교
4건국대학교 문헌정보학과

Accredited

ABSTRACT

This study was conducted as a basic study to derive improvement measures for NKIS. A survey was conducted on NKIS users and the user’s perception of NKIS was analyzed to derive improvement measures for NKIS. The directions for improvement presented based on the research results are as follows. First, it is necessary to survey the demand for users by occupational group and age and to establish clear targets for NKIS main users. Second, efforts to spread policy information and services are needed. Third, it is necessary to improve and revitalize the public relations method through the introduction of new media while maintaining the direction for public relations. This study presents NKIS user inconveniences and modifications through the NKIS user survey. Through this, it will increase users’ NKIS utilization and contribute to the expansion of new users. In addition, it seems that it can be used as basic data when user perception surveys are conducted on similar information portals in the future. In future research, an in-depth investigation should be conducted to identify actual users of NKIS, and customized promotional measures should be established for users who actually utilize policy information to realize NKIS goals.

Citation status

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