A Study on User Experience and Satisfaction with Virtual Reality (VR) Content Service of Library (도서관 가상현실(VR) 콘텐츠 이용자 경험 및 만족도에 관한 연구)

Kyungjae Bae (배경재); Sun Young Kwon (권선영)

doi:10.14699/kbiblia.2024.35.4.223

A Study on User Experience and Satisfaction with Virtual Reality (VR) Content Service of Library

Journal of the Korean Biblia Society for Library and Information Science
2024, 35(4), pp.223~243
DOI : 10.14699/kbiblia.2024.35.4.223
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science
Received : December 2, 2024
Accepted : December 9, 2024
Published : December 30, 2024

Kyungjae Bae ¹, Sun Young Kwon ²

¹동덕여자대학교
²한남대학교

Accredited

ABSTRACT

This study focuses on user experiences and satisfaction with VR content to analyze the impact of VR technology on library user experiences and service satisfaction, ultimately aiming to propose future directions for library services. The key findings of the study are as follows. First, the most positive experiential factor in the use of VR content services in libraries was the sensory aspect. Among participants who experienced the library’s VR content, the item “feeling interest and attraction through sensory stimulation” recorded the highest average score. In contrast, the lowest-rated experiential factor was related to behavioral aspects. Second, a survey comprising 13 items was conducted to assess satisfaction with library VR content services. The items with relatively high satisfaction were mostly related to library staff providing instructions on how to use the content and offering support in case of technical issues. In contrast, the items with relatively low satisfaction were associated with the library’s physical spaces and facilities. Third, the most frequently mentioned discomfort when using VR content was the experience of dizziness, identified as the primary inconvenience. This was followed by symptoms of eye strain.

KEYWORDS

Virtual Reality(VR) Content Service, Public Library, User Experience, Service Satisfaction

Citation status

* References for papers published after 2024 are currently being built.

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This paper was written with support from the National Research Foundation of Korea.

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Journal of the Korean Biblia Society for Library and Information Science 2024 KCI Impact Factor : 1.0

A Study on User Experience and Satisfaction with Virtual Reality (VR) Content Service of Library

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2024 are currently being built.

Journal of the Korean Biblia Society for Library and Information Science 2024 KCI Impact Factor : 1.0

A Study on User Experience and Satisfaction with Virtual Reality (VR) Content Service of Library

ABSTRACT

KEYWORDS

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* References for papers published after 2024 are currently being built.