@article{ART003247446},
author={JEONG MI OK},
title={A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2025},
volume={36},
number={3},
pages={79-104},
doi={10.14699/KBIBLIA.2025.36.3.57335}
TY - JOUR
AU - JEONG MI OK
TI - A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2025
VL - 36
IS - 3
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 79
EP - 104
SN - 1229-2435
AB - This study analyzes the impact of environmental legitimacy in public libraries on user satisfaction and loyalty using a structural equation modeling (SEM) approach. The main variables include environmental legitimacy, library image, reputation, satisfaction, and loyalty. The analysis revealed that environmental legitimacy significantly and positively contributes to both library image and reputation. Furthermore, library image was found to have a positive effect on user satisfaction, and reputation also exerted a significant influence on satisfaction. In turn, satisfaction strongly enhanced user loyalty. These findings suggest that as public libraries strengthen eco-friendly management and sustainability practices, their image and reputation are reinforced, which ultimately translates into greater user satisfaction and loyalty. Therefore, implementing environmental responsibility and managing institutional image emerge as key strategic tasks in library operations.
KW - Environmental Legitimacy;Public Libraries;User Satisfaction;User Loyalty
DO - 10.14699/KBIBLIA.2025.36.3.57335
ER -
JEONG MI OK. (2025). A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty. Journal of the Korean Biblia Society for Library and Information Science, 36(3), 79-104.
JEONG MI OK. 2025, "A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty", Journal of the Korean Biblia Society for Library and Information Science, vol.36, no.3 pp.79-104. Available from: doi:10.14699/KBIBLIA.2025.36.3.57335
JEONG MI OK "A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty" Journal of the Korean Biblia Society for Library and Information Science 36.3 pp.79-104 (2025) : 79.
JEONG MI OK. A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty. 2025; 36(3), 79-104. Available from: doi:10.14699/KBIBLIA.2025.36.3.57335
JEONG MI OK. "A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty" Journal of the Korean Biblia Society for Library and Information Science 36, no.3 (2025) : 79-104.doi: 10.14699/KBIBLIA.2025.36.3.57335
JEONG MI OK. A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty. Journal of the Korean Biblia Society for Library and Information Science, 36(3), 79-104. doi: 10.14699/KBIBLIA.2025.36.3.57335
JEONG MI OK. A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty. Journal of the Korean Biblia Society for Library and Information Science. 2025; 36(3) 79-104. doi: 10.14699/KBIBLIA.2025.36.3.57335
JEONG MI OK. A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty. 2025; 36(3), 79-104. Available from: doi:10.14699/KBIBLIA.2025.36.3.57335
JEONG MI OK. "A Study on the Impact of Public Libraries’ Environmental Legitimacy on User Satisfaction and Loyalty" Journal of the Korean Biblia Society for Library and Information Science 36, no.3 (2025) : 79-104.doi: 10.14699/KBIBLIA.2025.36.3.57335
