@article{ART003247458},
author={Lim, jeonghoon},
title={A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2025},
volume={36},
number={3},
pages={105-127},
doi={10.14699/KBIBLIA.2025.36.3.57336}
TY - JOUR
AU - Lim, jeonghoon
TI - A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2025
VL - 36
IS - 3
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 105
EP - 127
SN - 1229-2435
AB - This study compares and analyzes the characteristics of a collaborative digital reference service (CDRS), Ask a Librarian, and generative AI services (ChatGPT and Perplexity), and proposes strategies to utilize generative AI to enhance the quality of existing CDRS. An analysis of the response characteristics, strengths, and limitations of both services was conducted using data collected from undergraduate students enrolled in the “Information Services” course at K University. The findings revealed that Ask a Librarian demonstrated strengths in providing highly reliable answers but showed limitations in lengthy response times and the provision of limited resource lists. In contrast, generative AI services exhibited advantages in rapid response and high usability, but their limitations were evident in information inaccuracies caused by hallucinations. Based on these results, this study highlights the need to design new reference services that integrate the strengths of existing CDRS with the advantages of generative AI.
KW - Reference Services;Collaborative Digital Reference Services;Ask-a-Librarian;Generative AI
DO - 10.14699/KBIBLIA.2025.36.3.57336
ER -
Lim, jeonghoon. (2025). A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services. Journal of the Korean Biblia Society for Library and Information Science, 36(3), 105-127.
Lim, jeonghoon. 2025, "A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services", Journal of the Korean Biblia Society for Library and Information Science, vol.36, no.3 pp.105-127. Available from: doi:10.14699/KBIBLIA.2025.36.3.57336
Lim, jeonghoon "A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services" Journal of the Korean Biblia Society for Library and Information Science 36.3 pp.105-127 (2025) : 105.
Lim, jeonghoon. A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services. 2025; 36(3), 105-127. Available from: doi:10.14699/KBIBLIA.2025.36.3.57336
Lim, jeonghoon. "A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services" Journal of the Korean Biblia Society for Library and Information Science 36, no.3 (2025) : 105-127.doi: 10.14699/KBIBLIA.2025.36.3.57336
Lim, jeonghoon. A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services. Journal of the Korean Biblia Society for Library and Information Science, 36(3), 105-127. doi: 10.14699/KBIBLIA.2025.36.3.57336
Lim, jeonghoon. A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services. Journal of the Korean Biblia Society for Library and Information Science. 2025; 36(3) 105-127. doi: 10.14699/KBIBLIA.2025.36.3.57336
Lim, jeonghoon. A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services. 2025; 36(3), 105-127. Available from: doi:10.14699/KBIBLIA.2025.36.3.57336
Lim, jeonghoon. "A Comparative Analysis of Digital Reference Services: Focusing on “Ask a Librarian” and Generative AI Services" Journal of the Korean Biblia Society for Library and Information Science 36, no.3 (2025) : 105-127.doi: 10.14699/KBIBLIA.2025.36.3.57336
