A Study on Service Quality Oriented U-service Reference Model for U-eco City Integrated Operations Center(IOC-UC) (U-City 통합운영센터의 서비스 품질 지향적 U-서비스 참조모델 연구)

Min-Jung Lee (이민정); Lee Jungwoo (이정우)

A Study on Service Quality Oriented U-service Reference Model for U-eco City Integrated Operations Center(IOC-UC)

Journal of Knowledge Information Technology and Systems
Abbr : JKITS
2012, 7(1), pp.1-10
Publisher : Korea Knowledge Information Technology Society
Research Area : Interdisciplinary Studies > Interdisciplinary Research
Published : February 29, 2012

Min-Jung Lee ¹, Lee Jungwoo ¹

¹연세대학교

Accredited

ABSTRACT

In order to provide U-services successfully, the researches have been focused on U-eco City Integrated Operation Center(IOC-UC) which will gather, process, and store information on U-services and make appropriate recommendations to service operators in U-City. To improve the reusability and flexibility of U-service and to avoid duplicate development, the service reference models for IOC-UC have been studied. Recent researches on U-services address on the definition and classification of u-service, but do not consider service quality. In this study, we suggest the service reference model for IOC-UC considering service quality framework such as PCF(Process classification framework), QFD, 4M1E and DMAIC and considering UML such as usecase diagram, class diagram and sequence diagram which enable to represent the static and dynamic characteristics of U-service. The service reference model can communicate among different agencies efficiently and minimize time and cost for developing new IOC.

KEYWORDS

Service reference model, U-service, Integrated Operations Center(IOC), Service quality improvement, Unified modelling language(UML)

Citation status

* References for papers published after 2023 are currently being built.

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