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The Influence Factors of the User’s Behavioral Intention and Use Behavior in Smart-Phone: Focused on the Extension of UTAUT Model

  • Journal of Knowledge Information Technology and Systems
  • Abbr : JKITS
  • 2013, 8(3), pp.47-56
  • Publisher : Korea Knowledge Information Technology Society
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Published : June 30, 2013

Chung, Young-Soo 1 Jung, Chul Ho 2

1충남대학교
2목원대학교

Accredited

ABSTRACT

Smart-phone has rapidly emerged as a major convergence device changing the private and public processes and communication pattern of users worldwide. The primary purpose of this study is to identify the factors affecting the smart-phone user’s behavior intention and use behavior. To this end, this study has established the conceptual research model by adding the concept of a playfulness based on the UTAUT model proposed by Venkatech et al.(2003). A total 385 usable survey responses of smart-phone users have been employed in the analysis. The major findings from the data analyses are as follows. Firstly, performance expectancy, social influence, and playfulness have a positive influence upon behavioral intention, however, effort expectancy has not a significant influence upon behavioral intention. Secondly, facilitating conditions have a positive influence upon use behavior. Thirdly, behavioral intention has a positive influence upon use behavior. Based on these results, managerial and theoretical implications are discussed, and further research issues are suggested.

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