@article{ART001798207},
author={서재희},
title={A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group},
journal={Journal of Knowledge Information Technology and Systems},
issn={1975-7700},
year={2013},
volume={8},
number={4},
pages={1-15}
TY - JOUR
AU - 서재희
TI - A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group
JO - Journal of Knowledge Information Technology and Systems
PY - 2013
VL - 8
IS - 4
PB - Korea Knowledge Information Technology Society
SP - 1
EP - 15
SN - 1975-7700
AB - Based on the expectation disconfirmation theory, the research model was generated to examine the effects of the expectation, perceived performance and disconfirmation on mobile applications user satisfaction and to investigate the difference between smartphone user group and tablet user group. As a result, perceived performance was found to be the most influential factor on user satisfaction in both groups. Smartphone and tablet users were significantly different in Latent means analysis of all factors. In smartphone user group, expectation was found to have positive effects on the users satisfaction. But expectation negative effected on the users satisfaction in tablet user group. A significant and positive relationship is detected between expectation and perceived performance in smartphone user group, but there is no significant relationship in tablet user group.
KW - Mobile Application;Expectation;Perceived Performance;Disconfirmation;User Satisfaction
DO -
UR -
ER -
서재희. (2013). A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group. Journal of Knowledge Information Technology and Systems, 8(4), 1-15.
서재희. 2013, "A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group", Journal of Knowledge Information Technology and Systems, vol.8, no.4 pp.1-15.
서재희 "A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group" Journal of Knowledge Information Technology and Systems 8.4 pp.1-15 (2013) : 1.
서재희. A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group. 2013; 8(4), 1-15.
서재희. "A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group" Journal of Knowledge Information Technology and Systems 8, no.4 (2013) : 1-15.
서재희. A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group. Journal of Knowledge Information Technology and Systems, 8(4), 1-15.
서재희. A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group. Journal of Knowledge Information Technology and Systems. 2013; 8(4) 1-15.
서재희. A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group. 2013; 8(4), 1-15.
서재희. "A Study on User Satisfaction of Mobile Applications based on Expectation Disconfirmation Model: Focused on Comparison between Smartphone and Tablet User Group" Journal of Knowledge Information Technology and Systems 8, no.4 (2013) : 1-15.
