Quality Factors and SLA for Cloud Digital Records (클라우드 전자기록관리를 위한 품질요인과 SLA)

LEE UK HYUN (이욱현); Lee Young Kon (이영곤)

doi:10.34163/jkits.2018.13.6.017

Quality Factors and SLA for Cloud Digital Records

Journal of Knowledge Information Technology and Systems
Abbr : JKITS
2018, 13(6), pp.819-833
DOI : 10.34163/jkits.2018.13.6.017
Publisher : Korea Knowledge Information Technology Society
Research Area : Interdisciplinary Studies > Interdisciplinary Research
Published : December 31, 2018

LEE UK HYUN ¹, Lee Young Kon ²

¹신한대학교
²한국산업기술대학교

Accredited

ABSTRACT

Recently, many companies or organizations are introducing cloud services for managing digital records. Cloud services can dramatically reduce the cost of archiving and managing digital records, and provide a foundation for resilient management of digital records, depending on the business environment. Many companies and organizations outsource management of digital records to the cloud. Generally, companies sign SLA contracts when outsourcing computing systems to the cloud. This means that they will pay for the usage of the service while expecting cloud service more or less quantitative level. Customers who request cloud record management services want to be assured that their records are kept in trust in the cloud while meeting records requirements. The cloud record management service provider wants to know which quality items or criteria associated with records should be used to manage records. To establish a cloud record management service SLA, customers and service providers must be aware of each other's interrelationships, make a clear statement of their requirements and expectations, and agree on them. Because cloud services pay for service usage and satisfaction, the SLA must be defined for the purpose so that the customer and service provider can provide services that are mutually satisfactory. This paper describes the requirements for ensuring the quality of cloud record management services and the quality items and classification schemes and key indicators and values required for establishing SLAs.

KEYWORDS

Cloud services, SLA, Records management, Quality factors, Digital records

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Knowledge Information Technology and Systems 2023 KCI Impact Factor : 0.89

Quality Factors and SLA for Cloud Digital Records

ABSTRACT

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Citation status

* References for papers published after 2023 are currently being built.

Journal of Knowledge Information Technology and Systems 2023 KCI Impact Factor : 0.89

Quality Factors and SLA for Cloud Digital Records

ABSTRACT

KEYWORDS

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REFERENCES (15) * References for papers published after 2023 are currently being built.

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* References for papers published after 2023 are currently being built.