This study aims to obtain fundamental information in order to come up with direction for future administrational management by analysing the correlation between the quality of administration and the qualities of officers, and the relative importance of a primary factor which is comprised of the qualities of officers. To achieve this goal, we first examined the previous studies and theories concerning the quality of administration and the qualities of officers, and then sent out a questionnaire to the group of officer and some resident(customers). After analysing the selected datum, we could find out the following;
Firstly, the qualities of officers in both the group of officer and the customer has the structure of three factor such as intellectual, behavioral and value element.
Secondly, in the correlation between the quality of administration and the qualities of officers, the group of officer was allied in the order of behavioral element, intellectual element and value element. But the group of customers was related in the order of intellectual element and value element. Namely, the behavioral element was not statistically significant.
Thirdly, when we analysed the relative importance composed of the officer's qualities, there were some differences between the two groups in accordance with a personal or official character. In integrating these results, we finally figured out that the group of officers had the relative importance in the order of expert knowledge, accumulation of experience, moral norm, ability for reconciliation and value hierarchy while the group of customers had it in the order of expert knowledge, moral norm, accumulation of experience, ability for reconciliation and value system.