@article{ART000918887},
author={Lee， Hey-ryon and Kim ， Joung Man},
title={The Influence of Convention Service Quality on Attendees’ Behavior},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2003},
volume={27},
number={1},
pages={181-199}
TY - JOUR
AU - Lee， Hey-ryon
AU - Kim ， Joung Man
TI - The Influence of Convention Service Quality on Attendees’ Behavior
JO - Journal of Tourism Sciences
PY - 2003
VL - 27
IS - 1
PB - The Tourism Sciences Society Of Korea
SP - 181
EP - 199
SN - 1226-0533
AB - This paper explores the relationship between convention attendees’ perception of service quality and their behavioral adjustment. Data were gethered from the self-administered questionnaires of 150 overseas attendees in the four international conventions held in Seoul. The 43 items for measuring convention service quality were developed and grouped into six dimensions. The major findings were that conference programs and physical environments were the most important factors in influencing attendees’ intention to repurchase and to recommend the occasion to others. Authors hope that the results of this study help future convention destination and host organizations in improving service quality considerations enhancing the customer loyalty.
KW -
DO -
UR -
ER -
Lee， Hey-ryon and Kim ， Joung Man. (2003). The Influence of Convention Service Quality on Attendees’ Behavior. Journal of Tourism Sciences, 27(1), 181-199.
Lee， Hey-ryon and Kim ， Joung Man. 2003, "The Influence of Convention Service Quality on Attendees’ Behavior", Journal of Tourism Sciences, vol.27, no.1 pp.181-199.
Lee， Hey-ryon, Kim ， Joung Man "The Influence of Convention Service Quality on Attendees’ Behavior" Journal of Tourism Sciences 27.1 pp.181-199 (2003) : 181.
Lee， Hey-ryon, Kim ， Joung Man. The Influence of Convention Service Quality on Attendees’ Behavior. 2003; 27(1), 181-199.
Lee， Hey-ryon and Kim ， Joung Man. "The Influence of Convention Service Quality on Attendees’ Behavior" Journal of Tourism Sciences 27, no.1 (2003) : 181-199.
Lee， Hey-ryon; Kim ， Joung Man. The Influence of Convention Service Quality on Attendees’ Behavior. Journal of Tourism Sciences, 27(1), 181-199.
Lee， Hey-ryon; Kim ， Joung Man. The Influence of Convention Service Quality on Attendees’ Behavior. Journal of Tourism Sciences. 2003; 27(1) 181-199.
Lee， Hey-ryon, Kim ， Joung Man. The Influence of Convention Service Quality on Attendees’ Behavior. 2003; 27(1), 181-199.
Lee， Hey-ryon and Kim ， Joung Man. "The Influence of Convention Service Quality on Attendees’ Behavior" Journal of Tourism Sciences 27, no.1 (2003) : 181-199.
