@article{ART000920260},
author={하헌국},
title={Job Esteem, Organizational Citizenship Behavior and Service Quality},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2003},
volume={26},
number={4},
pages={145-166}
TY - JOUR
AU - 하헌국
TI - Job Esteem, Organizational Citizenship Behavior and Service Quality
JO - Journal of Tourism Sciences
PY - 2003
VL - 26
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 145
EP - 166
SN - 1226-0533
AB - Author examines the relationship between job-esteem and organizational citizenship behavior(OCB) for hotel industry. This study also observes the relationship between OCB and service quality. A total of 350 questionnaires from first-class luxurious hotels in Seoul, Taegu, and Kyoungbuk Province were processed using structural equation modeling procedures(LISREL).Research findings were that organizational citizenship behavior was significantly affected by job-esteem, organizational citizenship behavior and service quality. Also it was found that service delivery and participation was significantly affected by loyalty for the hotel.
KW -
DO -
UR -
ER -
하헌국. (2003). Job Esteem, Organizational Citizenship Behavior and Service Quality. Journal of Tourism Sciences, 26(4), 145-166.
하헌국. 2003, "Job Esteem, Organizational Citizenship Behavior and Service Quality", Journal of Tourism Sciences, vol.26, no.4 pp.145-166.
하헌국 "Job Esteem, Organizational Citizenship Behavior and Service Quality" Journal of Tourism Sciences 26.4 pp.145-166 (2003) : 145.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. 2003; 26(4), 145-166.
하헌국. "Job Esteem, Organizational Citizenship Behavior and Service Quality" Journal of Tourism Sciences 26, no.4 (2003) : 145-166.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. Journal of Tourism Sciences, 26(4), 145-166.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. Journal of Tourism Sciences. 2003; 26(4) 145-166.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. 2003; 26(4), 145-166.
하헌국. "Job Esteem, Organizational Citizenship Behavior and Service Quality" Journal of Tourism Sciences 26, no.4 (2003) : 145-166.
