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@article{ART000934924},
author={Kim ， Joung Man and 임성택},
title={The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2004},
volume={27},
number={4},
pages={255-270}

TY - JOUR
AU - Kim ， Joung Man
AU - 임성택
TI - The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit
JO - Journal of Tourism Sciences
PY - 2004
VL - 27
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 255
EP - 270
SN - 1226-0533
AB - This study explored hotel websites and determined the important factors that affect customer satisfaction, visits, and word of mouth. The 20 items for measuring hotel web service quality were developed and grouped into five dimensions. The five dimensions were information, transaction, design, communication, and system responsiveness. The findings revealed that three factors, i.e., information, design, and communication, were significant in influencing customer satisfaction, which in turn affected visits and word of mouth.
KW -
DO -
UR -
ER -

Kim ， Joung Man and 임성택. (2004). The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit. Journal of Tourism Sciences, 27(4), 255-270.

Kim ， Joung Man and 임성택. 2004, "The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit", Journal of Tourism Sciences, vol.27, no.4 pp.255-270.

Kim ， Joung Man, 임성택 "The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit" Journal of Tourism Sciences 27.4 pp.255-270 (2004) : 255.

Kim ， Joung Man, 임성택. The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit. 2004; 27(4), 255-270.

Kim ， Joung Man and 임성택. "The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit" Journal of Tourism Sciences 27, no.4 (2004) : 255-270.

Kim ， Joung Man; 임성택. The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit. Journal of Tourism Sciences, 27(4), 255-270.

Kim ， Joung Man; 임성택. The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit. Journal of Tourism Sciences. 2004; 27(4) 255-270.

Kim ， Joung Man, 임성택. The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit. 2004; 27(4), 255-270.

Kim ， Joung Man and 임성택. "The Effect of Hotel Web Service Qulity on Customer Satisfaction,World of Mouth and Visit" Journal of Tourism Sciences 27, no.4 (2004) : 255-270.