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Determinants of User Satisfaction and Performance in the Hotel Web Sites

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2004, 27(4), pp.271-287
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Jinkang Kim 1 이경근 2

1호남대학교
2동아인재대학

Accredited

ABSTRACT

The objectives of the study were twofold: one was to examine the nality, and credibility of websites) and user satisfaction, and the other w as to test the avioral intentions as potential consequences of web site quality in the hotel industry through extensive literature review. Correlation analysis and L ISREL were employed to test the hypotheses. Results showed that web site q uality had functionality of web sites. Suport was also found on a causal relationship betw een user purchase-related behavioral intentions.

Citation status

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