Customer Choices of the Types of Hotel Reservation System (호텔의 객실예약유형에 대한 고객선택에 관한 연구)

Kim, Hong-bumm (김홍범); Hyeyoung Moon (문혜영)

Customer Choices of the Types of Hotel Reservation System

Journal of Tourism Sciences
Abbr : JTS
2004, 28(1), pp.227-246
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

Kim, Hong-bumm ¹, Hyeyoung Moon ¹

¹세종대학교

Accredited

ABSTRACT

Hotel managers in the world have increased their keen interest in it clearly shows definite implication for profits and costs of operation. Author s present the conceptual model of hotel’s reservation system, and examine the reservation services in terms of the types of using reservation s y s t e m . Aditionaly, authors investigate how the types of using reserv ation system s show that domestic hotels should mind better basic services such as secur ity of personal information or confirmation on reservation as reservation servi ces through re significantly about the characteristics of international custom ers, development of marketing strategies, and maintaining the reservation inform ation and service.

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

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This paper was written with support from the National Research Foundation of Korea.

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Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7