@article{ART001023059},
author={Ju-Hee Lee and Min Ki Bae},
title={The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2006},
volume={30},
number={4},
pages={253-271}
TY - JOUR
AU - Ju-Hee Lee
AU - Min Ki Bae
TI - The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks
JO - Journal of Tourism Sciences
PY - 2006
VL - 30
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 253
EP - 271
SN - 1226-0533
AB - This research investigates management strategies to improve the quality level of visitor services(QVS) in national parks(NPs). Authors obtained data through a questionnairem from the surveyed 4,423 visitors. The methods used are descriptive statistical methods, factor analysis, and the multidimensional scaling method. Thay evaluated QVS based on the 5 frameworks of SEVQUAL and classified NPs by the similar characteristic of QVS. The characteristic of QVS classified NPs four types depending on the particular characteristic of QVS. This research suggested that the empathy of visitor service was the most important factor to improve entire QVS.
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DO -
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Ju-Hee Lee and Min Ki Bae. (2006). The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks. Journal of Tourism Sciences, 30(4), 253-271.
Ju-Hee Lee and Min Ki Bae. 2006, "The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks", Journal of Tourism Sciences, vol.30, no.4 pp.253-271.
Ju-Hee Lee, Min Ki Bae "The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks" Journal of Tourism Sciences 30.4 pp.253-271 (2006) : 253.
Ju-Hee Lee, Min Ki Bae. The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks. 2006; 30(4), 253-271.
Ju-Hee Lee and Min Ki Bae. "The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks" Journal of Tourism Sciences 30, no.4 (2006) : 253-271.
Ju-Hee Lee; Min Ki Bae. The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks. Journal of Tourism Sciences, 30(4), 253-271.
Ju-Hee Lee; Min Ki Bae. The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks. Journal of Tourism Sciences. 2006; 30(4) 253-271.
Ju-Hee Lee, Min Ki Bae. The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks. 2006; 30(4), 253-271.
Ju-Hee Lee and Min Ki Bae. "The Tailored Management Strategies to Improve the Quality Level tor Services in National Parks" Journal of Tourism Sciences 30, no.4 (2006) : 253-271.
