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@article{ART001087350},
author={Jung Hyung-Shik and Kim, Young Shim and 임봉혁},
title={The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2007},
volume={31},
number={5},
pages={203-224}

TY - JOUR
AU - Jung Hyung-Shik
AU - Kim, Young Shim
AU - 임봉혁
TI - The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry
JO - Journal of Tourism Sciences
PY - 2007
VL - 31
IS - 5
PB - The Tourism Sciences Society Of Korea
SP - 203
EP - 224
SN - 1226-0533
AB - The study investigated the effects of relationship marketing factors and the outsourcing usage level on outsourcing performance in the service industry of hotels. In particular, the study explored whether outsourcing performance was affected by the level of resistance among the organizational members. The analyses of the data showed the following results. First, the opportunistic behavior of the outsourcees had a negative effect on relationship quality and the outsourcing usage level in hotel industry. Second, communication positively affected the quality of the relationship, but not the outsourcing usage level. Third, the service quality also positively affected the quality of the relationship and the outsourcing usage level. Fourth, the personal relationship between the outsourcers and the outsourcees did not significantly affect the relationship quality or the outsourcing usage level. Fifth, the relationship quality between the outsourcers and the outsourcees did not significantly affect the outsourcing usage level, but it positively affected outsourcing performance. Sixth, the outsourcing usage level affected outsourcing performance, confirming the positive aspect of outsourcing. Lastly, the relationship quality and the organizational members’ resistance interactively affected the outsourcing performance in a negative direction.핵심용어(Key words):관계적요인(Relationship factor), 인간적 관계(Personal relationship), 서비스품질 (Service quality), 저항(Resistance), 아웃소싱 성과(Outsourcing performance)
KW -
DO -
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ER -

Jung Hyung-Shik, Kim, Young Shim and 임봉혁. (2007). The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry. Journal of Tourism Sciences, 31(5), 203-224.

Jung Hyung-Shik, Kim, Young Shim and 임봉혁. 2007, "The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry", Journal of Tourism Sciences, vol.31, no.5 pp.203-224.

Jung Hyung-Shik, Kim, Young Shim, 임봉혁 "The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry" Journal of Tourism Sciences 31.5 pp.203-224 (2007) : 203.

Jung Hyung-Shik, Kim, Young Shim, 임봉혁. The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry. 2007; 31(5), 203-224.

Jung Hyung-Shik, Kim, Young Shim and 임봉혁. "The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry" Journal of Tourism Sciences 31, no.5 (2007) : 203-224.

Jung Hyung-Shik; Kim, Young Shim; 임봉혁. The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry. Journal of Tourism Sciences, 31(5), 203-224.

Jung Hyung-Shik; Kim, Young Shim; 임봉혁. The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry. Journal of Tourism Sciences. 2007; 31(5) 203-224.

Jung Hyung-Shik, Kim, Young Shim, 임봉혁. The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry. 2007; 31(5), 203-224.

Jung Hyung-Shik, Kim, Young Shim and 임봉혁. "The Effects of Exchange Factors and Relationship Factors on the Outsourcing Performance in the Hotel Industry" Journal of Tourism Sciences 31, no.5 (2007) : 203-224.