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Justice Perception and Organization Effectiveness of Hotel Employees

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2006, 30(1), pp.171-191
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

김근우 1

1구미1대학

Accredited

ABSTRACT

This study analyses the effect of distributive and procedural justice upon the job satisfaction as well as the effect of work satisfaction perceived by hotel employees on the service quality and turnover intention. Empirical data were gathered from the survey of employees in luxurious hotels of Daegu and Kyungbook region. Analyses prove most of the hypotheses that state direct and indirect effect between justice satisfaction, organization effectiveness and turnover intentions. That is, distributive, procedural condition were found affecting on work satisfaction while work satisfaction were affecting on turnover intention of the employees. However, relation between work satisfaction and service quality were found not significant statistically.

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