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The Effects of Perceived Control of Hotel Food & Beverage Employees on the Qulity of Relationships between Managers and Employees: An Exploratory study

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2004, 28(2), pp.43-62
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

KWON YONG JU 1 Lee, Ae-Joo 2

1전북대학교
2세종대학교

Accredited

ABSTRACT

This study investigates the relationship between food & beverage employee’s perceived controls and relationship quality between manager and employee(RQME). RQME consists of satisfaction and trust with manager. The findings can be summarized as follows: First, output information has a significant positive influence on RQME. Second, activity information was to be related to RQOE. Third, activity rewards were found to be related to RQME. Fourth, capability information has a effect on RQME. Fifth, capability rewards have a positive effect on RQME.

Citation status

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