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A Study on Hotel Encounter Employees' Characteristic by Factor of Job Satisfaction

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2004, 28(2), pp.113-131
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

고승익 1

1제주대학교

Accredited

ABSTRACT

This study aims to research the managerial types in the hotel’s inner marketing by investigating the job satisfaction of hotel encounter employees. To cary out this purpose, I chose the five-star hotels in Jeju which is the representative tourism resort in Korea. I used the literature researches and empirical methods to prove this study. I composed 20 items on the job satisfaction and took out les comon 2 items. As a result, 5 were itemized. As the result of classifying the each groups through the subdivision of the job satisfaction rate of hotel employees, I could divide them as following 4 groups: duty indiferent group, promotion pursuit and environment consideration group, duty group, and atmosphere consideration group.

Citation status

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