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The Effects of Multi-dimensional Organizational Commitment on Hotel Employees' In-role and Extra- role Behaviors

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2004, 28(3), pp.239-259
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

이경근 1 Jinkang Kim 2

1동아인재대학
2호남대학교

Accredited

ABSTRACT

The relationship between organizational commitment and employees’ behaviors was assessed. Employees’ behaviors in this study were categorized as in-role behavior (IB), citizenship behavior (OCB), and impression management behavior (IMB). To test the relationship, a questionnaire was developed and distributed to hotel employees through online and offline means. The result suggested that affective commitment (AC) had significant, positive effects on IB and OCB. In addition, continuance comitment (CC) had significant, negative effects on IB and OCB. The relationship among AC, CC, and IMB, however, was not supported. The implications and some limitations of this study were also discussed.

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