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Employees’ Personality, Cohesiveness, and Performance in Family Restaurants

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2007, 31(5), pp.9-28
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Yu, Hee Kyung 1 박선숙 2 박행묵 3 김효상 1

1경원대학교
2㈜스타코콤
3웅지세무대학

Accredited

ABSTRACT

The challenge of finding factors that could increase organizational performance has long been a hurdle for human resources as well as for managerial accounting professionals. The purpose of this study is to examine relations between employees’ personality traits and organizational cohesiveness and performance in Family Restaurants. Especially, we investigate the importance of employees’ personality traits for organizational performance. Big Five personality dimensions (extraversion, agreeableness, conscientiousness, emotional stability and receptiveness to experience), self-control ability and feeling were used as variables for personality traits. Three non-financial measures of balanced scorecard such as customer, internal process and learning & growth perspective were used as variables for organizational performance.. The analyses showed that extraversion, agreeableness and emotional stability of personal traits exerted a significant influence to organizational cohesiveness and performance. Especially, the extraversion was the most important personal trait. Therefore, more appropriate employment management and training should be coordinated in relation with employees’ personality traits to improve organizational performance.핵심용어(Key words):종업원 성격(Employees’ Personality), 응집성(Cohesiveness), 성과(Performance), 균형성과표(Balanced Scorecard)

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