The Effects of Servicescape on Job satisfaction for Hotel Restaurant Employees (호텔레스토랑의 서비스 스케이프가 직무만족에 미치는 영향)

유양호

The Effects of Servicescape on Job satisfaction for Hotel Restaurant Employees

Journal of Tourism Sciences
Abbr : JTS
2008, 32(1), pp.163-186
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

유양호 ¹

¹경기대학교

Accredited

ABSTRACT

This study is to find out effects of the so called servicescape factors on the job satisfaction mediating emotional response and cognitive response. Data were gathered from employees working in the hotel restaurants. From the results of the survey, all of 15 analyzed hypotheses were suggested. The paper concluded that these results give practical application to improve the hotel human resource management. Considering the influential relationship between the effective management of servicescape and the employees’ psychological responses, these results is thought giving meaningful and tangible cues to those who consider internal marketing to enhance job satisfaction of the employees.

KEYWORDS

Servicescape, Emotional response, Cognitive response, Job satisfaction

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7