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Relationship among the Hotel Service Provider's Work-Family Conflict, Service Recovery and Job Satisfaction

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2009, 33(1), pp.345-364
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Choi Hyun Jung 1 Younghwa Kim 1

1우송대학교

Accredited

ABSTRACT

In this paper, a research model investigating the relationship of work-family conflict, service recovery, and job satisfaction was developed. To test the hypotheses, authors collected multi-sources data from 258 in five lucurious Hotels. The result of path analysis suggests that family-work conflict depicts significant negative relationship with the outcome of service recovery. In contrast, work-family conflict has a negative influence on service recovery is not supported by the empirical data. The result of this study indicates that Work-family conflict is a significant predictor of increasing their job satisfaction, while family-work conflict is not. In addition the hypotheses that service recovery exerts a significant positive effect on job satisfaction are supported by empirical data.

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