Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
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Relationship among the Hotel Service Provider's Work-Family Conflict, Service Recovery and Job Satisfaction
- Journal of Tourism Sciences
- Abbr : JTS
- 2009, 33(1), pp.345-364
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Choi Hyun Jung 1, Younghwa Kim 1
1우송대학교
Accredited
ABSTRACT
In this paper, a research model investigating the relationship of work-family conflict, service recovery, and job satisfaction was developed. To test the hypotheses, authors collected multi-sources data from 258 in five lucurious Hotels. The result of path analysis suggests that family-work conflict depicts significant negative relationship with the outcome of service recovery. In contrast, work-family conflict has a negative influence on service recovery is not supported by the empirical data. The result of this study indicates that Work-family conflict is a significant predictor of increasing their job satisfaction, while family-work conflict is not. In addition the hypotheses that service recovery exerts a significant positive effect on job satisfaction are supported by empirical data.
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