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@article{ART001373948},
author={Kim, Soo Jin and Lee, Jin-Hyung},
title={Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2009},
volume={33},
number={4},
pages={469-488}

TY - JOUR
AU - Kim, Soo Jin
AU - Lee, Jin-Hyung
TI - Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor
JO - Journal of Tourism Sciences
PY - 2009
VL - 33
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 469
EP - 488
SN - 1226-0533
AB - The purpose of this study was to explore flight attendants’ entering, training process, cabin service and their relationships with emotional labor. We did in-depth interviews of 10 flight attendants about their application procedure for the job, training process after entering the airline and actual emotional labor during a flight. We also did additional in-depth interviews of two flight attendant trainers to understand emotional labor management from a managerial perspective. Results revealed that flight attendants recruitment procedure was on the line of emotional training process. From a managerial point of view, results also showed that the flight attendants emotional labor was practiced not only with passengers but also with co-workers. Based on these results, we suggested human resource management policies for the airline industry.
KW - Emotional labor Flight attendants Employment Job training Cabin service Qualitative research method
DO -
UR -
ER -

Kim, Soo Jin and Lee, Jin-Hyung. (2009). Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor. Journal of Tourism Sciences, 33(4), 469-488.

Kim, Soo Jin and Lee, Jin-Hyung. 2009, "Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor", Journal of Tourism Sciences, vol.33, no.4 pp.469-488.

Kim, Soo Jin, Lee, Jin-Hyung "Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor" Journal of Tourism Sciences 33.4 pp.469-488 (2009) : 469.

Kim, Soo Jin, Lee, Jin-Hyung. Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor. 2009; 33(4), 469-488.

Kim, Soo Jin and Lee, Jin-Hyung. "Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor" Journal of Tourism Sciences 33, no.4 (2009) : 469-488.

Kim, Soo Jin; Lee, Jin-Hyung. Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor. Journal of Tourism Sciences, 33(4), 469-488.

Kim, Soo Jin; Lee, Jin-Hyung. Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor. Journal of Tourism Sciences. 2009; 33(4) 469-488.

Kim, Soo Jin, Lee, Jin-Hyung. Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor. 2009; 33(4), 469-488.

Kim, Soo Jin and Lee, Jin-Hyung. "Flight Attendants’ Entering, Training Process, Cabin Service and their Relationships with Emotional Labor:An Extension of the Domain and Process of Emotional Labor" Journal of Tourism Sciences 33, no.4 (2009) : 469-488.