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The Effective Marketing Project on the Waiting Line Traffic in a Theme Park: A Focus on the Effect of Waiting Time Announcement and Promotion Activities

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2010, 34(2), pp.331-348
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

김용일 1 Lee, Hyung-ryong 1 오강석 1

1세종대학교

Accredited

ABSTRACT

This study compared differences of perceived waiting time, negative affect, acceptability, service satisfaction, intention to leave, and switching intention among the four different kinds of experimental groups which were located in four different hypothetical conditions of a theme park waiting line. A questionnaire was distributed to 160 people, 40 people for each experimental group, and 145 questionnaires were finally used for data analysis. Results showed that there were statistically significant differences among the four kinds of waiting situation in term terms of all the variables such as perceived waiting time, negative affect, acceptability, service satisfaction, intention to leave, and switching intention. Based on the results, several points were made from the point of effective marketing project on a waiting line traffic in a theme park.

Citation status

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