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@article{ART001530623},
author={DONG SOO KIM and Suh Kwang-Yul},
title={The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2011},
volume={35},
number={2},
pages={315-336}

TY - JOUR
AU - DONG SOO KIM
AU - Suh Kwang-Yul
TI - The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence
JO - Journal of Tourism Sciences
PY - 2011
VL - 35
IS - 2
PB - The Tourism Sciences Society Of Korea
SP - 315
EP - 336
SN - 1226-0533
AB - This study was to examine the effect of job satisfaction on customer orientation among hotel employees. Particularly it focused on testing the moderating effect of social competence in the relationship between job satisfaction and customer orientation. Data were collected from 446 hotel employees of five star hotels in Seoul on March 2009. Results of a exploratory factor analysis identified four underlying dimensions of job satisfaction; relationship with superiors and co-workers, promotion and wages, job itself, motivation. It also identified three underlying dimensions of social competence; leadership, sensitiveness and decisiveness. Result of regression analysis showed that there were significant relationships between each dimension of the job satisfaction and the customer orientation. Furthermore, results empirically supported the moderating effect of social competence in the relationship between job satisfaction and customer orientation. Practical implications and limitations of this study were also discussed.
KW - Job satisfaction;Customer orientation;Social competence
DO -
UR -
ER -

DONG SOO KIM and Suh Kwang-Yul. (2011). The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence. Journal of Tourism Sciences, 35(2), 315-336.

DONG SOO KIM and Suh Kwang-Yul. 2011, "The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence", Journal of Tourism Sciences, vol.35, no.2 pp.315-336.

DONG SOO KIM, Suh Kwang-Yul "The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence" Journal of Tourism Sciences 35.2 pp.315-336 (2011) : 315.

DONG SOO KIM, Suh Kwang-Yul. The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence. 2011; 35(2), 315-336.

DONG SOO KIM and Suh Kwang-Yul. "The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence" Journal of Tourism Sciences 35, no.2 (2011) : 315-336.

DONG SOO KIM; Suh Kwang-Yul. The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence. Journal of Tourism Sciences, 35(2), 315-336.

DONG SOO KIM; Suh Kwang-Yul. The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence. Journal of Tourism Sciences. 2011; 35(2) 315-336.

DONG SOO KIM, Suh Kwang-Yul. The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence. 2011; 35(2), 315-336.

DONG SOO KIM and Suh Kwang-Yul. "The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence" Journal of Tourism Sciences 35, no.2 (2011) : 315-336.