Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
-
pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
Journal Central
The Structural Relationship between Servant Leadership, Team Cohesiveness, Team Commitment and Service Performance among Flight Attendants
- Journal of Tourism Sciences
- Abbr : JTS
- 2011, 35(2), pp.355-381
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
1세종대학교
Accredited
ABSTRACT
The study examined the structural relationships between servant leadership, team cohesiveness, team commitment, team satisfaction, and team performance among flight attendants. Data were collected from 322 full-time flight attendants of K Airline from June to July 2010. Results of a structural equation model analysis showed that servant leadership significantly influenced team cohesiveness and team commitment. Results also indicated that team cohesiveness made a significant impact on team commitment and team satisfaction. In addition, team commitment made a significant influence on team satisfaction, while it did not make a significant impact on team performance. Lastly, it was found that team satisfaction had a significant influence on team performance. The study also presented implications of its findings, limits of the study, and directions for future studies.
Statistics
-
525 Viewed
-
2 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[thesis]
구정대
/ 2003
/ 관광호텔경영관리자의 리더십 유형에 따른 집단응집력,자긍심,조직몰입이 직무성과에 미치는 영향
/ 박사
/ 경주대학교 대학원
[journal]
구정대
/ 2005
/
The Impact of Transformational Leadership and Transactional Leadership on Self-Esteem and Organizational Commitment of Hotel Employee
/ 관광·레저연구
/ 한국관광.레저학회
17(2)
: 45~60
[journal]
김순희
/ 2009
/
The Structure Relationship among LMX, Empowerment, Organizational Commitment of Flight Attendants
/ 관광연구
/ 대한관광경영학회
24(3)
: 125~146
[journal]
김성혁
/ 2002
/
Team Organizational Characteristics and Team Efficiency in Korean Travel Agencies
/ 관광학연구
/ 한국관광학회
26(1)
: 53~71
[journal]
김영용
/ 2002
/ 종업원 태도의 발전 및 결과에 관한 연구:팀몰입과 조직몰입 을 중심으로
/ 인력개발학회지
4(1)
: 113~145
[journal]
김정희
/ 2004
/ 리더십 유형이 직무만족과 직무성과에 미치는 영향 연구:A항공사 승무원을 중심으로
/ 한국항공학회지
2(1)
: 93~110
[thesis]
김창호
/ 2005
/ 조직의 팀지원 인식과 서번트 리더십이 팀시민(TCB)에 미치는 영향에 관한 연구
/ 박사
/ 성균관대학교
[journal]
백경숙
/ 2006
/
Teacher's Perspectives on Job Satisfaction and Perceived Servant Leadership in an Early Childhood Educational Institution
/ 아동학회지
/ 한국아동학회
27(1)
: 67~79
[journal]
서재현
/ 2002
/
개인의 성향과 조직 내 경험이 경력몰입, 팀 몰입 및 조직몰입에 미치는 영향에 관한 연구
/ 조직과 인사관리연구
/ 한국인사관리학회
26(2)
: 61~87
[journal]
서재현
/ 2003
/
The Role of Team Commitment in the Development of Organizational Commitment
/ 인사조직연구
/ 한국인사조직학회
11(1)
: 1~33
[journal]
석기현
/ 2004
/ 항공사 중간관리자의 리더십이 종업원의 심리적 임파워먼트,직무만족,그리고 조직몰입에 미치는 영향
/ 호텔관광연구
13
: 118~138
[thesis]
심화섭
/ 1998
/ 팀의 핵심역량과 팀효과성에 관한 실증적 연구
/ 박사
/ 조선대학교 대학원
[thesis]
안소영
/ 2002
/ 팀 동료와의 이질성지각과 팀 효과성의 관계에 있어서 같등유형의 매개효과:팀원 개개인을 분석수준으로
/ 석사
/ 이화여자대학교
[journal]
안종철
/ 2009
/
A Study on the Influence of Personnel Trust and Group Cohesion by Restaurant Administrator’s Transformative Leadership
/ 관광연구저널
/ 한국관광연구학회
23(1)
: 223~238
[journal]
안현영
/ 2007
/
A Study on the Emotional Intelligence and the Team Commitment Required for the Emotion-Oriented Business Administration in Travel Industry
/ 관광연구
/ 대한관광경영학회
22(2)
: 351~367
[journal]
윤대균
/ 2005
/
A Study on the Influence of Leader's Servant Leadership on Leader Effect - Centered on Hotel Enterprise -
/ 관광연구
/ 대한관광경영학회
20(1)
: 137~153
[journal]
이방식
/ 2004
/
Effects of Leadership on Group Cohesiveness and Job Performance in the Hotel Companies
/ 호텔경영학연구
/ 한국호텔외식경영학회
13(1)
: 79~97
[journal]
이은용
/ 2007
/
An canonical analysis of the relationship between perceived servant leadership, factors related to training and self-esteem and customer orientation
/ 관광연구저널
/ 한국관광연구학회
21(1)
: 83~99
[journal]
이정자
/ 2006
/ 관광호텔 내부서비스품질과 조직성과에 관한 연구
/ 한국관광산업학회지
9(2)
: 115~129
[journal]
이재형
/ 2006
/
A study of the influence of servant leadership factors on four organizational cultures and organizational commitment
/ 호텔관광연구
/ 한국호텔관광학회
8(4)
: 217~235
[journal]
이준혁
/ 2005
/
The Effects of Transformational Leadership on Employees Job Satisfaction & Organizational Identification in Korean Hotel Industry
/ Journal of Global Scholars of Marketing Science(마케팅과학연구)
/ 한국마케팅과학회
15(2)
: 27~48
[journal]
정윤길
/ 2007
/
An Empirical Study on the Relationships between Transformational Leadership, Collective Efficacy, and Team Effectiveness
/ 한국행정논집
/ 한국정부학회
19(4)
: 1053~1074
[journal]
지명원
/ 2009
/
The Effects of Team Commitment on Organizational Commitment and Career Commitment, Turnover Intention in Travel Agency Team Members
/ 관광·레저연구
/ 한국관광.레저학회
21(3)
: 45~65
[journal]
지현주
/ 2007
/ 항공사 승무원의 서비스 리더십과 조직유효성의 관계에 관한 연구
/ 한국항공학회지
5(2)
: 37~50
[journal]
최남례
/ 2005
/
The Influence that the Perception of Teachers in the early Childhood Educational Institution Regarding Servant-leadership has on the Organization Commitment
/ 한국영유아보육학
/ 한국영유아보육학회
42(42)
: 41~57
[thesis]
최순연
/ 2000
/ 병원조직에 팀제도입이 팀직무만족과 팀조직 몰입에 미치는 영향: 한 대학병원을 중심으로
/ 석사
/ 고신대학원
[thesis]
표용태
/ 1999
/ 리더십 유형,조직몰입,응집력,이직의도의 관계에 관한 연구
/ 박사
/ 경기대학원
[journal]
홍순복
/ 2009
/
Effect of Tax Investigators' Group Cohesiveness and Supervisor Trust on the Team Commitment and In-role Behavior
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
9(9)
: 218~225
[journal]
Anderson, J. C
/ 1988
/ Structrural equation modeling in practice: a review and recommended two-step approach
/ Psychology Bulletin
103(3)
: 411~423
[journal]
Arnolds, C. A
/ 2002
/ Compensation, Esteem Valence and Job Performance: An Empirical Assessment of Alderfer's ERG Theory
/ International Journal of Human Resource Management
13(4)
: 697~719
[journal]
Cartwright, D
/ 1968
/ Group Dynamics
/ Research & Theory
/ Harper
29(3)
: 42~44
[journal]
Babin, B. J
/ 1996
/ The effects of Perceived Co-work Invilvement and Job Satisfaction
/ Journal of Retailing
72(1)
: 57~75
[journal]
Banutu-Gomex
/ 2004
/ Great Leaders Teach Exemplary Followership and Servant Leaders
/ Journal of American Academy of Business
4(1/2)
: 143~151
[journal]
Barbuto
/ 2006
/ Scale Development and Construct Clarification of Servant Leadership
/ Group & Organization Management
31(30)
: 300~326
[journal]
Benkhoff, B
/ 1997
/ Ignoring Commitment Is Costly: New Approaches Establish the Missing Link between Commitment and Performance
/ Human Relations
50(6)
: 701~726
[journal]
Bentler, P. M
/ 1990
/ Comparative fit indexes in structural models
/ Psychological Bulletin
107(2)
: 238~246
[journal]
Bishop, J. W.
/ 2000
/ An examination of organizational and team-commitment in a self-directed team environment
/ Journal of Applied Psychology
88(3)
: 439~450
[journal]
Bishop, J. W
/ 2000
/ Support, Commitment, and Employee Outcomes in a Team Environment
/ Journal of Management
26(6)
: 1113~1132
[book]
Bollen, K. A
/ 1989
/ Structural equations with latent variables
/ John Wiley & Sons. Inc
[journal]
Dalton
/ 1980
/ Organization Structure and Performance: A Critical Review
/ The Academy of Management Review
5(1)
: 49~64
[book]
Drucker, P. F
/ 1973
/ Management: task-responsibilities practices
/ Harper & Row
[book]
Daft, R. L.
/ 1985
/ Organizations: A Micro/Macro Approach
/ Scott, Foresman and Company
[journal]
Edwin, A. L.
/ 1979
/ Participation in Decision-Making: One More Lock
/ Research in Organization Behavior
1(3)
: 273~288
[journal]
Festinger,L
/ 1950
/ Informal Social Communication
/ Psychological Review
57
: 271~282
[book]
Fishbein, M.
/ 1975
/ Belief, Attitude, Intention, and Behavior
/ Addison-Wesley
[book]
Fremont, E. K
/ 1992
/ Organizational and Management
/ McGraw-Hill Book Company
: 284~298
[journal]
Henderson, J. C.
/ 1992
/ Managing I/S design teams: a control theories perspective
/ Management Science
38(6)
: 757~777
[journal]
Hwang, L. S
/ 2005
/ Relationships among Internal Maketing, Employee Job Satisfaction and International Hotel Performance: An Empirical Study
/ International Journal of Management
22(2)
: 285~293
[journal]
Janz, B. D
/ 1997
/ Knowledge worker team effectiveness: The role of autonomy, interdependence, team development and contextual support variable
/ Personnel Psychology
50
: 877~904
[book]
Jӧreskog, K. G.
/ 1989
/ LISREL 7 User's Reference Guide
/ Scientific Software, Inc
[journal]
Joseph, C, S.
/ 2005
/ Defining and Measuring Servant Leadership Behaviour in Organizations
/ Leadership & Organization Development Journal
30(1)
: 4~15
[journal]
Katz R.
/ 1985
/ Project Performance and the Locus of Influence in the R&D Matrix
/ The Academy of Management Journal
28(1)
: 67~87
[journal]
Keller,E
/ 1986
/ Some computer drawings of molecular and solid-state structures
/ Journal of Applied Crystallography
22(1)
: 19~30
[journal]
Gaski, J. F
/ 1984
/ The theory of power and conflict in channels of distribution
/ Journal of Marketing
48(Summer)
: 9~29
[thesis]
Girard, S. G
/ 2000
/ Servant leadership qualities exhibited by Illinois oubic school district wuperintendents
/ 박사
/ Saint Louis University
[book]
Greenleaf, R. K
/ 1970
/ The servant as leader. Indianapolis
/ The Robert K. Greenleaf Center
[book]
Greenleaf, R. K
/ 1977
/ Servant leadership: A journal into the nature of legitimate power and greatness
/ Paulist Press
[journal]
Lewin, K
/ 1947
/ Frontiers in Group Dynamics: Concept, Method and Reality in Social Science: Social Equilibria and Social Change
/ Human Relations
14(1)
: 56~70
[book]
Mowday, R. T
/ 1982
/ Employee-organizational linkage: the psychology of commitment absenteeism, and turnover
/ Academic Press
[thesis]
Patterson, K. A
/ 2003
/ Servant Leadership: A Theoretical Model
/ 박사
/ Regent University
[journal]
Pelled, M. L
/ 1996
/ Relational Demography and Perceptions of Group Conflict and Performance: A Field Investigation
/ The International Journal of Conflict Management
7(3)
: 230~246
[journal]
Pillai, R.
/ 2003
/ Transformational leadership self-efficacy, group cohesiveness, commitment, and performance
/ Journal of Organizational Change Management
17(2)
: 144~159
[journal]
Podsakoff, P. M
/ 1994
/ Organizational citizenship Behaviors and Sales Unit Effectiveness
/ Journal Marketing Research
31
: 351~363
[book]
Price,J.L
/ 1972
/ The Study of Turnover
/ Iowa State University Press
[journal]
Riketta, M
/ 2002
/ Attitudinal Organizational Commitment and Job Performance: A Meta-analysis
/ Journal of Organizational Behavior
23(5)
: 257~266
[journal]
Reichers, A. E
/ 1985
/ A review and reconceptualization of organizational commitment
/ The Academy of Management Review
10(3)
: 465~467
[book]
Robbins, S. P
/ 1985
/ Organizational Behavior, 2nd ed
/ Prentice-Hall
: 11~
[journal]
Russell, R. F
/ 2002
/ A review of servant leadership attributes: Developing a practical model
/ Leadership & Organization Development Journal
23(3)
: 145~157
[journal]
Schriesheim, J. F
/ 1990
/ The social Context of Leader-Subordinate Relation: An Investigation of the Effects of Group Cohesiveness
/ Journal of Applied Psychology
65(3)
: 183~193
[book]
Senge, P. M
/ 1995
/ Robert Greenleaf's Legacy: a new foundation for twentyfirst century institutions, In Reflection on Leadership: How Robert. K. Greenleaf's Theory of Servant- Leadership influenced Today's Top Management Thinkers'
/ John Wiley & Sons, Inc
: 217~240
[book]
Spears,L.C
/ 1998
/ Tracing the growing impact of servant leadership. In Insights on leadership : Service, stewardship, spirit, and servant leadership
/ John Wiley and Sons
: 1~12
[journal]
Stone, A. G
/ 2004
/ Transformational versus servant leadership : a difference in leader focus
/ Leadership & Organization Development Journal
25(3/4)
: 349~361
[journal]
Sundstrom, E. D
/ 1996
/ Work teams-applications and effectiveness
/ American Psychologist
45(2)
: 120~133
[book]
Swands,J
/ 1978
/ Organizational Behavior: Systems and Applications
/ Alfred Publishing Co
[thesis]
Walker, P. D
/ 1997
/ A case study of servant leadership
/ 박사
/ University of San Francisco
[book]
Wilkes, G. C
/ 1996
/ Jesus on leadership : Becoming a servant leader
/ LifeWay Press