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The Influence of Organizational Justice Perception of Travel industry Employees on Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2011, 35(6), pp.249-272
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Choi Young Ki 1 서재철 2

1전주대학교
2(주)호텔패스

Accredited

ABSTRACT

The study was to analyze the relationships between the organizational justice, organizational commitment and organizational citizenship behavior among travel industry employees. Based on the review of previous literature, organization justice were conceptualized in terms of three dimensions(i..e, interactional justice, procedural justice, distribution justice). Data were collected via self-administrated survey from 348 travel industry employees on July 2011. Results showed that all the three dimensions of respondents' level of organization justice made significant impacts on their level of job satisfaction. Results also indicated that the respondents' level of distribution justice and interactional justice were found to be significantly related to their level of organizational commitment. In addition, all the four dimensions of job satisfaction were significantly associated with their level of organizational commitment. Finally, the respondents' perception on the organizational justice partially influenced on their organization citizenship behaviors such as altruistic behavior, sportsmanship and conscientious behavior.

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