The Role of Self-emotional Control Ability When Impacted by Job Stress and Work-family Conflict Model Using Path Analysis: Focusing on Travel Agent (여행업 종사원의 직무스트레스와 직장-가정갈등의 모형에서 자기감정 조절능력의 역할 -경로분석을 중심으로-)

CHEON/DEOKHEE (천덕희); Kyung Wan Hong (홍경완)

The Role of Self-emotional Control Ability When Impacted by Job Stress and Work-family Conflict Model Using Path Analysis: Focusing on Travel Agent

Journal of Tourism Sciences
Abbr : JTS
2012, 36(5), pp.309-332
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

CHEON/DEOKHEE ¹, Kyung Wan Hong ²

¹기타기관
²계명대학교

Accredited

ABSTRACT

The purpose of this study is to examine the influential relationship job stress, work-family conflict, job satisfaction, and family satisfaction through path analysis among, and to investigate whether the self emotional control ability plays a moderating role in its relationship. A sample of 198 people who work travel agency more than 2 years was obtained through convenience sampling method over a period of 15 days. According to the Factor analysis, job stress was classified into three distinct dimensions (job overload, emotional labor, job insecurity). Findings from this study are as follows: firstly, there are the significant relationships between antecedents (job overload, emotional labor, job insecurity) and consequences of job and family satisfaction; secondly, self-emotional control ability has a moderating effect on the relationship between job stress and work-family conflict. The theoretical and practical implications are discussed. The limitations of this are identified and suggestions for the future research are presented.

KEYWORDS

Job stress, Work-family conflict, Self emotional control ability, Job satisfaction, Family satisfaction

Citation status

* References for papers published after 2023 are currently being built.

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