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Compatibility Evaluation of Deluxe Hotel Websites in South Korea

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2012, 36(8), pp.51-69
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Jungeun Kim 1 BYEONG CHEOL LEE 2

1신라대학교 부산학센터 전임연구원
2경기대학교

Accredited

ABSTRACT

The purpose of this study is to evaluate the web compatibility of deluxe hotels in South Korea. An internet interface evaluator, Sort Site, was utilized to investigate compatibility of the 137 deluxe hotel web pages as designated by the Korea Hotel Association. The results of this study reveal that only 10 web pages of 137 deluxe hotels in Korea were compatible with all seven web browsers - Internet Explorer (Version 6.0, 7.0, 8.0. 9.0), Fire Fox (Version 2.0, 3.0, 3.6), Safari (Version 5.0), Opera(Version 11.0), Chrome (Version 10.0), iPhone (Version 4.0) and Android (Version 3.0), while the remaining 127 hotel web pages had problems in web compatibility. The results indicate that 93% of the hotel webpages viewed using Internet Expolorer worked appropriately without critical issues while only 33 webpages in the Firefox or Google Chrome worked at the same level. In terms of smart phone's compatibility, about half (75 pages, 55%) of the hotel pages were compatible with iPhone whereas the Android system worked in 100% of the pages. Suggestions and implications for enhancing compatibility for deluxe hotel web pages were proposed based on the results.

Citation status

* References for papers published after 2022 are currently being built.