@article{ART001757169},
author={Hyung-Min Choi and Lee, Hyung-ryong},
title={Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2013},
volume={37},
number={3},
pages={11-34}
TY - JOUR
AU - Hyung-Min Choi
AU - Lee, Hyung-ryong
TI - Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.
JO - Journal of Tourism Sciences
PY - 2013
VL - 37
IS - 3
PB - The Tourism Sciences Society Of Korea
SP - 11
EP - 34
SN - 1226-0533
AB - This study investigated the advertising effectiveness focused on TV commercial with contents and celebrities’ advertising attributes. A questionnaire method was implemented replying after watching two different brands of TV commercials containing contents and celebrities' advertising attributes to two groups of to university students who are aware of those brands. The results showed that informativeness, entertainment had statistically significant effects on ad attitude(AA) and brand attitude(BA), but irritation did not show any influence. As for trustworthiness and expertise, influenced statistical significance on AA. Expertise and attractiveness influenced statistical significance on BA. Next, AA made a positive impact on BA. Lastly, contents’ advertising attributes of AA did not influence any statistical significance on purchase intention(PI), but BA for contents’ advertising attributes had statistically significant effects on PI. It revealed that AA and BA for celebrities’ advertising attributes had significant effect on PI. The consequence of this study offers to plan various kinds of new advertising in foodservice business.
KW - Perceived organizational support;Person-organization fit;Job satisfaction;Customer orientation
DO -
UR -
ER -
Hyung-Min Choi and Lee, Hyung-ryong. (2013). Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.. Journal of Tourism Sciences, 37(3), 11-34.
Hyung-Min Choi and Lee, Hyung-ryong. 2013, "Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.", Journal of Tourism Sciences, vol.37, no.3 pp.11-34.
Hyung-Min Choi, Lee, Hyung-ryong "Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit." Journal of Tourism Sciences 37.3 pp.11-34 (2013) : 11.
Hyung-Min Choi, Lee, Hyung-ryong. Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.. 2013; 37(3), 11-34.
Hyung-Min Choi and Lee, Hyung-ryong. "Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit." Journal of Tourism Sciences 37, no.3 (2013) : 11-34.
Hyung-Min Choi; Lee, Hyung-ryong. Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.. Journal of Tourism Sciences, 37(3), 11-34.
Hyung-Min Choi; Lee, Hyung-ryong. Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.. Journal of Tourism Sciences. 2013; 37(3) 11-34.
Hyung-Min Choi, Lee, Hyung-ryong. Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit.. 2013; 37(3), 11-34.
Hyung-Min Choi and Lee, Hyung-ryong. "Antecedent Factors of Employee's Job Satisfaction and Customer Orientation in Hotel Service Encounter: Perceived Organizational Support vs. Person-Organization Fit." Journal of Tourism Sciences 37, no.3 (2013) : 11-34.