Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
-
pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
Journal Central
The Effect of Knowledge Quality on Knowledge Sharing and Work Performance: Focused on a Luxury Hotel
- Journal of Tourism Sciences
- Abbr : JTS
- 2014, 38(8), pp.295-319
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Bong, Mi Hee 1, Seo, Hyun-Woong 2, Seo, Won Seok 3
1경희대학교
2연성대학교 호텔관광과
3경희대학교 호텔관광대학
Accredited
ABSTRACT
The purpose of this study is to define knowledge quality effects on knowledge sharing and investigate the factors of knowledge quality and the relationship between knowledge quality, knowledge sharing, and work performance in the hotel organization through an empirical Study of Knowledge Management. A proposed model was tested by the technique of structural equation modeling using survey data from the employees in a five-star hotel organization. The results revealed that there were 7 factors for knowledge quality. And it was approved the effect of knowledge quality on knowledge sharing and work performance. We provided implications for effective knowledge management based on the results of this analysis.
Statistics
-
361 Viewed
-
1 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
김경규
/ 2005
/
Does Knowledge-sharing Intent Matter
in the Use of Knowledge Management Systems?
/ Asia Pacific Journal of Information Systems
/ 한국경영정보학회
15(3)
: 65~90
[book]
김계수
/ 2004
/ Amos 구조방정식 모형분석
/ SPSS 아카데미
[journal]
오을임
/ 2004
/
A Study on Impacts of Job Satisfaction through Knowledge Sharing in Local Government -Focused on Officials of Gwangju City Hall-
/ 한국지방자치학회보
/ 한국지방자치학회
16(4)
: 5~29
[journal]
김상수
/ 2000
/ 지식경영의 성공요인에 관한 실증적 연구
/ 경영학연구
29(4)
: 585~616
[journal]
김승운
/ 2011
/
An Exploratory Study on the Success Factors of Knowledge Management Systems: Focused on the Role of Perceived Feedback
/ Entrue Journal of Information Technology
/ 엘지씨엔에스
10(2)
: 149~162
[thesis]
김주희
/ 2001
/ 지식관리시스템 성과에 영향을 미치는 요인에 관한 탐색적 사례 연구
/ 석사
/ 한국과학기술원
[journal]
김태구
/ 2007
/
Effects of Social Influence, Task-technology Fit and Personal Innovativeness in Information Technology on Acceptance Behavior of Hotel Information Systems
/ 관광학연구
/ 한국관광학회
31(5)
: 137~156
[journal]
김태구
/ 2010
/
Examining Social Capital and Knowledge Sharing as Antecedents of Service Innovativeness and Business Performance in the Hotel Industry: An Application of the Resource-Based View(RBV) Theory
/ 관광학연구
/ 한국관광학회
34(7)
: 13~36
[journal]
김태구
/ 2012
/
Hotel Employees' Knowledge Sharing Behavior and Service Innovative Behavior: A Modified and Extended Triandis Model
/ 관광학연구
/ 한국관광학회
36(8)
: 25~49
[journal]
김병수
/ 2010
/
The Effects of KM Performances’ Antecedents on an Eemployee’s Absorptive Capacity
/ Information Systems Review
/ 한국경영정보학회
12(1)
: 59~79
[journal]
권순재
/ 2009
/
Empirical Analysis of the Influence of Tourism Industry Knowledge Management Activities on Knowledge Management Efficiency
/ 지식경영연구
/ 한국지식경영학회
10(3)
: 1~16
[journal]
문정희
/ 2007
/
A Study of Knowledge Management Strategy of the Hotel Corporation through Identifying the Causal Relations of Knowledge-oriented Infrastructure, Acquisition and Use of Customer Knowledge,
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
16(4)
: 101~120
[journal]
박문수
/ 2001
/ 지식공유의 영향요인 : 연구동향과 과제
/ 지식경영연구
2(1)
: 1~23
[journal]
서창교
/ 2005
/
The Factors Affecting the Performance of Knowledge Management Systems
/ Asia Pacific Journal of Information Systems
/ 한국경영정보학회
15(1)
: 1~24
[journal]
이건창
/ 2001
/
Derivation of Industry - Specifie Knowledge Management Framework and Its Empirical Validity
/ 경영학연구
/ 한국경영학회
30(3)
: 957~986
[journal]
이건창
/ 2002
/
KMPI : An Empirical Study on the Knowledge Management Performance Index with an Emphasis on KOSDAQ Venture companies
/ 경영학연구
/ 한국경영학회
31(3)
: 1~601
[journal]
이건창
/ 2004
/
The effect of KMS-Task Fit on Organizational Performance: Perspective on Knowledge Circulation Process
/ 지식경영연구
/ 한국지식경영학회
5(2)
: 53~65
[journal]
이봉규
/ 2006
/
Antecedents of Knowledge Management Success in Public Enterprises
/ 한국경영과학회지
/ 한국경영과학회
31(4)
: 89~103
[thesis]
이승한
/ 2003
/ 지식관리시스템을 활용한 지식공유행위에 영향을 미치는 요인에 관한 연구
/ 석사
/ 한국과학기술원
[journal]
이승한
/ 2002
/ 지식관리시스템을 활용한 지식공유 행위에 영향을 미치는 요인에 관한 연구
/ 지식경영연구
3(1)
: 1~18
[journal]
이정호
/ 2006
/
The Effect of Knowledge Activity on Organizational Performance: Focused on Knowledge Creation Activity and Knowledge Sharing Activity
/ 지식경영연구
/ 한국지식경영학회
7(1)
: 13~30
[other]
이희석
/ 2009
/ 조직의 지식경영 역량 및 현황을 진단하기 위한 설문서
/ KAIST 지식경영연구센터
[journal]
정동섭
/ 2002
/
An Empirical Study on the Influence of Knowledge Sharing and Its Antecedent Variables to Organizational Commitment
/ 정보화정책
/ 한국정보화진흥원
9(4)
: 49~67
[journal]
정성립
/ 2013
/
ERP Success Factors in Perspective of IS Success Model and TAM: Focused on Shipbuilding and Marine Engineering Industry
/ 인터넷전자상거래연구
/ 한국인터넷전자상거래학회
13(2)
: 85~103
[thesis]
이장환
/ 2001
/ 관리적 요소 및 분위기 성숙이 조직의 지식경영 도입에 미치는 영향
/ 박사
/ 한국과학기술원
[thesis]
이홍재
/ 2004
/ 지식관리와 정부성과간의 관계에 관한 실증적 연구
/ 박사
/ 경희대학교
[journal]
이홍재
/ 2009
/ 공공부문의 지식품줄 수준 분석과 함의
/ 복지행정연구
24
: 87~104
[journal]
이홍재
/ 2009
/
A Study on the Structural Relationships between the Antecedents of Knowledge Management and Performance in Public Enterprise: Focus on the KORAIL
/ 정보관리학회지
/ 한국정보관리학회
26(3)
: 189~211
[journal]
이홍재
/ 2008
/
A Study on the User Satisfaction of Knowledge Management System and Performance: With Focus on the MOFE
/ 정보관리학회지
/ 한국정보관리학회
25(4)
: 67~85
[journal]
이홍재
/ 2006
/
An Empirical Study on the Factors Influencing Knowledge Sharing: Testing Causal Relations among Appraisal, Reward, Knowledge Quality, Knowledge Sharing
/ 한국행정연구
/ 한국행정연구원
15(2)
: 127~156
[journal]
이홍재
/ 2006
/
An Empirical Study on the Relationship between Activities of Knowledge Management and Work Performances: A Structural Equation Approach
/ 한국행정학보
/ 한국행정학회
40(3)
: 105~127
[journal]
이홍재
/ 2007
/ 평가 및 보상이 지식창출과 공유에 미치는 영향: 중앙행정기관을중심으로
/ 한국정보관기학회지
24(1)
: 55~74
[journal]
이홍재
/ 2009
/
A Study on the Knowledge Management of Public Sector: With Focus on the Structural Relationships among the factors influencing the KM, KM Activities and KM Performance
/ 한국행정연구
/ 한국행정연구원
18(1)
: 97~130
[journal]
주재현
/ 2006
/ 지식공유 행위 영향요인에 관한 지방자치단체 공무원의 인식차이 분석
/ 한국지역정보학회지
9(1)
: 23~58
[journal]
조선배
/ 2005
/ 호텔정보시스템 활용이 서비스 품질에 미치는 영향
/ 산학경영연구
9(1)
: 175~191
[journal]
천덕희
/ 2011
/
An Empirical Study on Critical Success Factors of Knowledge Management affecting Knowledge Management Activities in Travel Agency
/ 관광연구
/ 대한관광경영학회
26(5)
: 473~493
[journal]
천덕희
/ 2010
/
The Influence of Environmental Factors on Knowledge Sharing and Performance in Travel Agency
/ 지식경영연구
/ 한국지식경영학회
11(3)
: 47~58
[journal]
천덕희
/ 2011
/
n empirical study of how knowledge management activities of tourism industry influence the organizational effectiveness and management performance
/ 관광경영연구
/ 관광경영학회
15(1)
: 145~165
[journal]
최영기
/ 2003
/ 여행업의 지식경영 도입방안에 관한 연구
/ 관광경영학연구
7(1)
: 303~322
[confproc]
하혜영
/ 2005
/ 정부지식관리시스템의 운영과 성과에 관한 연구: 국방지식 관리시스템 사례를 중심으로
/ 한국행정학회 학술대회 발표논문집
[journal]
한세억
/ 2000
/ 지식사회의 행정조직관리 패러다임 : 지식관리의 이해와 실천
/ 한국행정연구원
9(3)
: 125~157
[journal]
허정봉
/ 2006
/ 호텔정보시스템 사용자 만족의 영향요인에 관한 연구
/ 관광정보연구
22
: 43~66
[journal]
Alavi, M.
/ 2001
/ Review : Knowledge management and knowledge management system : Conceptual foundations and research issues
/ MIS Quarterly
25(1)
: 107~136
[journal]
Baily, J. E.
/ 1983
/ Development of a tool for measuring and analyzing computer use satisfaction
/ Management Science
29(5)
: 530~545
[confproc]
Bock, G. W.
/ 2006
/ The effect of social context on the success of knowledge repository systems: Exploring the paradox between knowledge contribution and reuse
/ 식경영학회 춘계학술심포지엄
[book]
Bollen, K. A.
/ 1989
/ Structural Equations with Latent Variables
/ John Wiley & Sons
[journal]
Chow. W. S.
/ 2008
/ Social network, social trust and shared goals in organizational knowledge sharing
/ Information & Management
45(7)
: 458~465
[journal]
Cohen, W. M
/ 1990
/ Absorptive capacity : A new perspective on learning and innovation
/ Administrative Science Quarterly
35(1)
: 128~112
[book]
Davenport. T. H.
/ 1998
/ Working Knowledge: How Organizations Manage what They Know
/ Harvard Business School Press
[book]
Davenport, T.
/ 2000
/ Working Knowledge
/ Harvard business review
[journal]
Delone, W. H.
/ 2003
/ The delone and mclean-model of information systems success : A ten-year update
/ Journal of Management information Systems
19(4)
: 9~30
[journal]
Gold, A. H.
/ 2001
/ Knowledge management : An organizational capabilities perspective
/ Journal of Management Information Systems
18(1)
: 185~214
[journal]
Grant, R. M.
/ 1996
/ Toward a knowledge-based theory of the firm
/ Strategic Management Journal
17(S)
: 109~122
[journal]
Gupta, A. K.
/ 1999
/ Feedback seeking behavior within multinational corporations
/ Stategic Management Journal
20
: 205~222
[journal]
Hansen, M. T.
/ 1999
/ The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits
/ Administrative Science Quartely
44
[book]
Harris, D. B.
/ 1996
/ Creating a knowledge centric information technology environment
/ Harris Training & Consulting Services Inc.
[book]
Henry, N. L.
/ 1974
/ Knowledge management: A new concern for public administration
/ Public Administration Review
: 189~196
[confproc]
Jennex, M. E.
/ 2002
/ Organizational memory/knowledge effects on productivity, a longitudinal study
/ In System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on
/ IEEE
: 1029~1038
[journal]
Kankanhalli, A.
/ 2005
/ Hospitality teams : Knowledge sharing and service innovation performance
/ Tourism Management
30(4)
: 41~50
[book]
Krogh. G. V.
/ 2000
/ Enabling Knowledge Creation
/ oxford university press
[journal]
Kulkami, U. R.
/ 2006
/ A knowledge management success model : Theoretical development and empirical validation
/ Journal of Management information Systems
23(3)
: 309~347
[journal]
McDermott, R.
/ 2001
/ Overcorning Cultural Barriers to sharing knowledge
/ Journal of Knowledge Management
5(1)
: 76~85
[journal]
Mckinny, V.
/ 2002
/ The measurement of web-customer satisfaction : An expectation and disconfirmation approach
/ Information System Research
13(3)
: 296~315
[journal]
Nelson, K. M.
/ 1996
/ The contribution of shared knowledge to is group performance
/ MIS Quarterly
: 409~432
[journal]
Nonaka, I.
/ 1999
/ The concept of 'Ba' : Building a foundation for knowledge creation
/ California Management Review
40(3)
: 40~54
[journal]
Szulanski, G.
/ 1996
/ Exploring internal stickiness: Impediments to the transfer of best practice within the firm
/ Strategic Managerment Journal
17(winter)
: 27~44
[journal]
Wang, Y, S,.
/ 2008
/ Assessing e-government systems success : A validation of the delone and mclean model of information systems success
/ Government Information Quarterly
25
: 717~733
[journal]
Wernerfelt, B.
/ 1984
/ A Resource Based View of the Firm
/ Strategic Management Journal
5(2)
: 171~180
[journal]
Zaim. H.
/ 2007
/ Performance of knowledge management practice : A casual analysis
/ Journal of Knowledge Management
11(6)
: 54~67
[journal]
Zander, D.
/ 1995
/ Knowledge and the speed of the transfer and imitation of organizatonal capabilities : An empirical test
/ Organization Science
6(1)
: 76~92