Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
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The Effects of Hotel Employees' Role Ambiguity and Role Conflict on Organizational Effectiveness
- Journal of Tourism Sciences
- Abbr : JTS
- 2015, 39(6), pp.81-93
- DOI : 10.17086/JTS.2015.39.5.81.93
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
1백석대학교
Accredited
ABSTRACT
The purpose of this study is to provide evidence concerning the effects of role ambiguity, role conflict, and organizational effectiveness(job satisfaction, organizational commitment, and turnover intention) in the hotel company. The study conducted theoretical and empirical study. The data were collected from employees in deluxe hotels of Busan. To achieve the study objective, a total of 313 valid questionnaires are statistically analyzed, using frequency analysis, AMOS(7.0) for confirmatory factor analysis and structural equation modeling. The results of analysis are: First, the role ambiguity had effects on job satisfaction, organizational commitment, and turnover intention. Second, the role conflict had effects on job satisfaction, organizational commitment, and turnover intention. The result shows that management must consider role ambiguity and role conflict in creating a successful organizational effectiveness. Therefore, measures to minimize the role ambiguity and role conflict among employees of hotel should be considered and, in the future, related studies should be performed as well. This study has provided sufficient evidences for future research to investigate the relationship of role ambiguity, role conflict, and organizational effectiveness in the hotel company.
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