[journal]
김홍범
/ 1998
/ 호텔종사원의 이직성향에 영향을 미치는 인터널마케팅 요인에 관한 연구
/ 관광학연구
22(1)
: 21~42
[journal]
박원우
/ 2007
/ 한국 내 팀제의 도입현황, 성과 및개선방향
/ 경영논집
41
: 59~97
[journal]
이유재
/ 2001
/ 서비스 품질의 측정과 기대효과에 대한 재고찰 : KS-SQI 모형의 개발과 적용
/ 마케팅연구
16(1)
: 1~26
[book]
채서일
/ 2015
/ 사회과학조사방법론
/ 비앤엠북스
[journal]
Aggarwal, P.
/ 2008
/ Social loafing on group projects : Structural antecedents and effect on student satisfaction
/ Journal of Marketing Education
30(3)
: 25~264
[journal]
Anderson, E.
/ 1994
/ Customer satisfaction, market share, and profitability : Findings from Sweden
/ Journal of Marketing
58
: 53~66
[book]
Armstrong, M.
/ 1998
/ Performance management : The new realities
/ Institute of Personnel and Development
[journal]
Ashness, D.
/ 1995
/ Empowering service workers at harvester restaurants
/ Personnel Review
24(8)
: 17~32
[journal]
Babbar, S.
/ 2008
/ The human element in airline service quality : Contact personnel and the customer
/ International Journal of Operations & Production Management
28(9)
: 804~830
[journal]
Berry, L.
/ 1994
/ Improving service quality in America : Lessons learned
/ The Academy of Management Executive
8(2)
: 32~45
[journal]
Binnewies, C.
/ 2010
/ Recovery during the weekend and fluctuations in weekly job performance : A week‐level study examining intra‐individual relationships
/ Journal of Occupational and Organizational Psychology
83(2)
: 419~441
[journal]
Bishop, J.
/ 2000
/ Support, commitment, and employee outcomes in a team environment
/ Journal of Management
26(6)
: 1113~1132
[journal]
Boies, K.
/ 2006
/ Leader-member exchange in teams : An examination of the interaction between relationship differentiation and mean LMX in explaining team-level outcomes
/ The Leadership Quarterly
17(3)
: 246~257
[journal]
Bojanic, D.
/ 1994
/ Measuring service quality in restaurants : An application of the SERVQUAL instrument
/ Journal of Hospitality & Tourism Research
18(1)
: 3~14
[journal]
Bowen, D.
/ 2006
/ The empowerment of service workers : What, why, how, and when
/ Sloan Management Review
33(3)
: 31~39
[journal]
Brady, M.
/ 2001
/ Some new thoughts on conceptualizing perceived service quality : A hierarchical approach
/ Journal of Marketing
65(3)
: 34~49
[journal]
Breusch, T.
/ 1979
/ A simple test for heteroscedasticity and random coefficient variation
/ Journal of the Econometric Society
47(5)
: 1287~1294
[journal]
Cronin Jr, J.
/ 1992
/ Measuring service quality : A reexamination and extension
/ Journal of Marketing
56(3)
: 55~68
[journal]
Cronin Jr, J.
/ 1994
/ SERVPERF versus SERVQUAL : Reconciling performance-based and perceptions-minus-expectations measurement of service quality
/ Journal of Marketing
58(1)
: 125~131
[journal]
Dalal, R.
/ 2014
/ Within-person variability in job performance : A theoretical review and research agenda
/ Journal of Management
40(5)
: 1396~1436
[journal]
Dhar, R.
/ 2015
/ Service quality and the training of employees : The mediating role of organizational commitment
/ Tourism Management
46
: 419~430
[journal]
L. DInnocenzo
/ 2016
/ A Meta-Analysis of Different Forms of Shared Leadership-Team Performance Relations
/ Journal of Management
/ SAGE Publications
42(7)
: 1964~1991
[journal]
Duch, J.
/ 2010
/ Quantifying the performance of individual players in a team activity
/ PloS one
5(6)
: e10937~
[journal]
Edmondson, A.
/ 1999
/ Psychological safety and learning behavior in work teams
/ Administrative Science Quarterly
44(2)
: 350~383
[journal]
Ernst, A.
/ 2004
/ Staff scheduling and rostering : A review of applications, methods and models
/ European Journal of Operational Research
153(1)
: 3~27
[journal]
Fisher, R.
/ 1993
/ Social desirability bias and the validity of indirect questioning
/ Journal of Consumer Research
20(2)
: 303~315
[journal]
Gronroos, C.
/ 1988
/ Service quality : The six criteria of good perceived service
/ Review of Business
9(3)
: 10~
[book]
Gujarati, D.
/ 2014
/ 예제를 통한 계량경제학
/ 시그마프레스
[journal]
Guzzo, R.
/ 1996
/ Teams in organizations : Recent research on performance and effectiveness
/ Annual Review of Psychology
47(1)
: 307~338
[journal]
Halvorsen, K.
/ 2013
/ Team decision making in the workplace : A systematic review of discourse analytic studies
/ Journal of Applied Linguistics and Professional Practice
7(3)
: 273~296
[journal]
Harkins, S.
/ 1985
/ The role of evaluation in eliminating social loafing
/ Personality and Social Psychology Bulletin
11(4)
: 457~465
[journal]
Harrison-Walker, L.
/ 2001
/ The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents
/ Journal of Service Research
4(1)
: 60~75
[journal]
Hays, J.
/ 2001
/ A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality
/ Journal of Operations Management
19(3)
: 335~349
[journal]
Heskett, J.
/ 1994
/ Putting the service-profit chain to work
/ Harvard Business Review
72(2)
: 164~174
[journal]
Iacobucci, D.
/ 1998
/ Services: What do we know and where shall we go?
/ Advances in Services Marketing and Management
7
: 1~96
[journal]
Ilgen, D.
/ 2005
/ Teams in organizations : From Input-Process-Output models to IMOI models
/ Annual Review of Psychology
56
: 517~543
[journal]
Jehn, K.
/ 1999
/ Why differences make a difference : A field study of diversity, conflict and performance in workgroups
/ Administrative Science Quarterly
44(4)
: 741~763
[journal]
Kaplan, R.
/ 1992
/ The balanced scorecard-measures that drive performance
/ Harvard Business Review
: 71~79
[journal]
Klein, K.
/ 2000
/ From micro to meso : Critical steps in conceptualizing and conducting multilevel research
/ Organizational Research Methods
3(3)
: 211~236
[journal]
Langfred, C.
/ 2005
/ Autonomy and performance in teams : The multilevel moderating effect of task interdependence
/ Journal of Management
31(4)
: 513~529
[journal]
Lee, P.
/ 2013
/ Team attributes and performance of operational service teams : An empirical taxonomy development
/ International Journal of Production Economics
142(1)
: 51~60
[journal]
Marks, M.
/ 2001
/ A temporally based framework and taxonomy of team processes
/ Academy of Management Review
26(3)
: 356~376
[journal]
Mathieu, J.
/ 2006
/ Empowerment and team effectiveness : An empirical test of an integrated model
/ Journal of Applied Psychology
91(1)
: 97~
[journal]
Mathieu, J.
/ 2008
/ Team effectiveness 1997-2007 : A review of recent advancements and a glimpse into the future
/ Journal of Management
34(3)
: 410~476
[journal]
Mathieu, J.
/ 2006
/ The influence of team knowledge and formal plans on episodic team process-performance relationships
/ Academy of Management Journal
49(3)
: 605~619
[book]
McGrath, J.
/ 1964
/ Social psychology: A brief introduction
/ Holt, Rinehart & Winston
[journal]
Mesmer-Magnus, J.
/ 2009
/ Information sharing and team performance : A meta-analysis
/ Journal of Applied Psychology
94(2)
: 535~
[journal]
Mohammed, S.
/ 2003
/ Personality heterogeneity in teams which differences make a difference for team performance?
/ Small Group Research
34(6)
: 651~677
[journal]
Neuman, G.
/ 1999
/ The relationship between workteam personality composition and the job performance of teams
/ Group &Organization Management
24(1)
: 28~45
[journal]
Parasuraman, A.
/ 1985
/ A conceptual model of service quality and its implications for future research
/ Journal of Marketing
49(4)
: 41~50
[journal]
Parasuraman, A.
/ 1988
/ Servqual
/ Journal of Retailing
64(1)
: 12~40
[journal]
Peeters, M.
/ 2006
/ Personality and team performance : A meta analysis
/ European Journal of Personality
20(5)
: 377~396
[journal]
Richard, M.
/ 1993
/ Service quality attributes and choice behaviour
/ Journal of Services Marketing
7(1)
: 59~68
[book]
Oliver, R.
/ 1994
/ Service quality:Insights and managerial implication from the frontier
/ Sage Publications
[journal]
Saggar, M.
/ 2015
/ Estimating individual contribution from group-based structural correlation networks
/ NeuroImage
120
: 274~284
[journal]
Salas, E.
/ 2001
/ Team training in the skies:Does crew resource management(CRM)training work?
/ The Journal of the Human Factors and Ergonomics Society
43(4)
: 641~674
[journal]
Salas, E.
/ 2008
/ On teams, teamwork, and team performance : Discoveries and developments
/ The Journal of the Human Factors and Ergonomics Society
50(3)
: 540~547
[journal]
Schneider, B.
/ 2005
/ Understanding organization-customer links in service settings
/ Academy of Management Journal
48(6)
: 1017~1032
[journal]
Stevens, P.
/ 1995
/ DINESERV : A tool for measuring service quality in restaurant
/ Cornell Hospitality Quarterly
36(2)
: 56~
[journal]
Teare, R.
/ 1993
/ Designing a contemporary hotel service culture
/ International Journal of Service Industry Management
4(2)
: 63~73
[journal]
Thompson, D.
/ 1996
/ Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department
/ Annals of Emergency Medicine
28(6)
: 657~665
[journal]
Williams, K.
/ 1991
/ Social loafing and social compensation : The effects of expectations of co-worker performance
/ Journal of Personality and Social Psychology
61(4)
: 570~
[journal]
Zeithaml, V.
/ 1996
/ The behavioral consequences of service quality
/ Journal of Marketing
60(2)
: 31~46
[journal]
Zeithaml, V.
/ 1994
/ Reassessment of expectations as a comparison standard in measuring service quality : Implications
/ Journal of Marketing
58(1)
: 111~124