Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
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The Effect of Physical Environment on Internal Response and Job Satisfaction according to Employee Status in Korean Restaurants
- Journal of Tourism Sciences
- Abbr : JTS
- 2016, 40(4), pp.109-129
- DOI : 10.17086/JTS.2016.40.4.109.129
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
김홍빈 1, Cha Sukbin 1
1순천향대학교
Accredited
ABSTRACT
The purpose of this study is to explore the effect of physical environment on the internal response and job satisfaction based on employee status in Korean restaurants. The data collected from a survey of 325 restaurant employees in the Seoul metropolitan area was analyzed. Factor analysis revealed that there were four dimensions for physical environment(cleanliness, attractiveness, functionality & convenience), two dimensions for internal response(cognitive response & stable response) and one dimension for job satisfaction. The findings of the study showed that attractiveness, functionality, and convenience had a positive effect on cognitive response while cleanliness and attractiveness had a positive effect on stable response. Both cognitive response and stable response had a positive effect on job satisfaction. The moderating effect of employee status was shown in the effect of cleanliness and attractiveness on stable response for full-time employees and of attractiveness on stable response for temporary employees. The moderating effect of employee status was shown in the effect of stable response on job satisfaction for full-time employees and of cognitive and stable response on job satisfaction for temporary employees.
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