Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
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The Effect of Self - Leadership among Flight Attendants on Self - Efficacy and Job Performance: Focus on the Full Service Carrier
- Journal of Tourism Sciences
- Abbr : JTS
- 2016, 40(9), pp.169-186
- DOI : 10.17086/JTS.2016.40.9.169.186
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Kim Hee Su 1, Yeong Gug Kim 2, Han Sang-Hyun 3
1S&I Co
2강원대학교
3동의대학교
Accredited
ABSTRACT
The purpose of this study is to examine the relationship among self-leadership, self-efficacy and job performance for flight attendants, working for a full service carrier. For this research, data were collected from 293 questionnaires completed by flight attendants from a total of 400 questionnaires distributed throughout the two major full service airlines in Korea. For this study, the quota sampling method was employed within a non-probability sampling model. From the research, the main results were as follows: First, the factors of organizing for Self-leadership, such as the Behavior-focused strategy factor; Natural rewards strategy and the Constructive thought strategy, have significant effects on self-efficacy. Secondly, Self-efficacy also has a significant effect on Job performance. Finally, this study presented some implications related to effective human resource management in the airline industry, and the role of self-leadership to achieve effective service from flight attendants.
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