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The Effect of Self - Leadership among Flight Attendants on Self - Efficacy and Job Performance: Focus on the Full Service Carrier

Kim Hee Su 1 Yeong Gug Kim 2 Han Sang-Hyun 3

1S&I Co
2강원대학교
3동의대학교

Accredited

ABSTRACT

The purpose of this study is to examine the relationship among self-leadership, self-efficacy and job performance for flight attendants, working for a full service carrier. For this research, data were collected from 293 questionnaires completed by flight attendants from a total of 400 questionnaires distributed throughout the two major full service airlines in Korea. For this study, the quota sampling method was employed within a non-probability sampling model. From the research, the main results were as follows: First, the factors of organizing for Self-leadership, such as the Behavior-focused strategy factor; Natural rewards strategy and the Constructive thought strategy, have significant effects on self-efficacy. Secondly, Self-efficacy also has a significant effect on Job performance. Finally, this study presented some implications related to effective human resource management in the airline industry, and the role of self-leadership to achieve effective service from flight attendants.

Citation status

* References for papers published after 2022 are currently being built.