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2016, Vol.40, No.9

The Effects of Internal Marketing by Institutional Food Service Companies on Customer Value Co-creation Behaviors
Kim, Byeong Yong | 2016, 40(9) | pp.11~33 | number of Cited : 3
The Effect of Leadership Type on the Workers’ Recognition of Conflict within the Divisions of a Hotel
Kim, Kwon-Soo | 2016, 40(9) | pp.35~50 | number of Cited : 5
A Meta-Analysis of the Effects of Emotional Labor on the Related Outcomes of Hospitality Employees: Focusing on Domestic Research
Wooseok Kwon , Kim, Ye-Jin , Lee Gyumin | 2016, 40(9) | pp.51~68 | number of Cited : 18
A Study on the Emotional Labor of Hotel Employees in Korea: Focusing on Busan Deluxe Hotels
Kim, Jungeun | 2016, 40(9) | pp.69~83 | number of Cited : 7
A Study on the Effects of Abusive Supervision by Hotel Culinary Staff on Job Engagement and Turnover Intention
Kim Young Joong , 정윤조 | 2016, 40(9) | pp.85~99 | number of Cited : 20
A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition
박동희 , Kim, ChungAh | 2016, 40(9) | pp.101~118 | number of Cited : 1
The Effect of Service Employee Emotional Labor on Job Burnout and Turnover Intention: Focusing on Employees in Coffee Shop Franchises
JO MI NA , Cha, Jae Bin | 2016, 40(9) | pp.119~135 | number of Cited : 27
An Analysis of Customer Price Sensitivity to Americano among Three Franchise Coffeehouses Using Price Sensitivity Measurement: A Case Study of Starbucks, Edya and Paik’s Coffee
Cha Sukbin , Kim, Young-Gook | 2016, 40(9) | pp.137~150 | number of Cited : 12
A Study on the Optimal Location Decision of Business Hotels
Song Byung Duk , Ko, Young-dae | 2016, 40(9) | pp.151~167 | number of Cited : 6
The Effect of Self - Leadership among Flight Attendants on Self - Efficacy and Job Performance: Focus on the Full Service Carrier
Kim Hee Su , Yeong Gug Kim , Han Sang-Hyun | 2016, 40(9) | pp.169~186 | number of Cited : 35
Effects of Scarcity Messages on Purchase Intention on the TV Home Shopping Channels
공혜진 , Chong,Yu-kyeong | 2016, 40(9) | pp.187~205 | number of Cited : 6
The Valuation of Selection Attributes in Coffee Shops in Accordance with the Type of Consumer Preference
김미연 , YUN SUN MI | 2016, 40(9) | pp.207~225 | number of Cited : 5