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@article{ART002150019},
author={박동희 and Kim, ChungAh},
title={A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2016},
volume={40},
number={9},
pages={101-118},
doi={10.17086/JTS.2016.40.9.101.118}

TY - JOUR
AU - 박동희
AU - Kim, ChungAh
TI - A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition
JO - Journal of Tourism Sciences
PY - 2016
VL - 40
IS - 9
PB - The Tourism Sciences Society Of Korea
SP - 101
EP - 118
SN - 1226-0533
AB - This study examined the impact of the communication skills of open-kitchen cooks on customer satisfaction as well as their mediating effects on the knowledge acquisition of customers. The result showed that the communication skills of open-kitchen cooks have significant impacts on customer satisfaction while knowledge acquisition of customers led to significant mediating effects. The research suggests that customers’ knowledge acquisition is a new value customers pursue when they dine out. The Academic implication is that knowledge acquisition does not only occur when customers seek information during the decision-making process but it also occurs throughout the service environment. As an operational implication, the mediating effects of knowledge acquisition have been proved and therefore the professional education institutions and/or food service firms should not only provide education and training in accordance with the traditional roles of the cooks but also with the new dynamic roles, such as communication skills. The findings are expected to draw attention away from academia and toward the food service industry and to provide insights on the new, emerging and expanded roles required for the cooks.
KW - Open kitchen;Open-kitchen cook;Communication;Knowledge acquirement;Customer satisfaction
DO - 10.17086/JTS.2016.40.9.101.118
ER -

박동희 and Kim, ChungAh. (2016). A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition. Journal of Tourism Sciences, 40(9), 101-118.

박동희 and Kim, ChungAh. 2016, "A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition", Journal of Tourism Sciences, vol.40, no.9 pp.101-118. Available from: doi:10.17086/JTS.2016.40.9.101.118

박동희, Kim, ChungAh "A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition" Journal of Tourism Sciences 40.9 pp.101-118 (2016) : 101.

박동희, Kim, ChungAh. A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition. 2016; 40(9), 101-118. Available from: doi:10.17086/JTS.2016.40.9.101.118

박동희 and Kim, ChungAh. "A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition" Journal of Tourism Sciences 40, no.9 (2016) : 101-118.doi: 10.17086/JTS.2016.40.9.101.118

박동희; Kim, ChungAh. A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition. Journal of Tourism Sciences, 40(9), 101-118. doi: 10.17086/JTS.2016.40.9.101.118

박동희; Kim, ChungAh. A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition. Journal of Tourism Sciences. 2016; 40(9) 101-118. doi: 10.17086/JTS.2016.40.9.101.118

박동희, Kim, ChungAh. A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition. 2016; 40(9), 101-118. Available from: doi:10.17086/JTS.2016.40.9.101.118

박동희 and Kim, ChungAh. "A Study on the Importance of the Communication Skills of Open-kitchen Cooks on Customer Satisfaction through Knowledge Acquisition" Journal of Tourism Sciences 40, no.9 (2016) : 101-118.doi: 10.17086/JTS.2016.40.9.101.118