Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
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The Effect of Emotional Intelligence on Resilience and Group Cohesiveness: Focused on the Moderating Effect of Organizational Politics
- Journal of Tourism Sciences
- Abbr : JTS
- 2016, 40(10), pp.171-187
- DOI : 10.17086/JTS.2016.40.10.171.187
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Lee, Yoon-Joo 1, Lee， Ae-Joo 1
1세종대학교
Accredited
ABSTRACT
This research attempts to analyze the relationship among Emotional Intelligence on Resilience and Group Cohesiveness in the hotel industry using important factors of the hotel organization as parameters. Methods of efficient human resource management for hotel employees are suggested with the facts of this research as a foundation. The sampling subjects for examination were hotel employees currently working at first-class hotels in Seoul area. These results showed the hotel has to construct an organizational atmosphere to reduce organizational politics in order to achieve improved emotional intelligence, resilience and Group Cohesiveness. A high emotional intelligence through resilience and Group Cohesiveness will occur and these suggest that effort is needed more than anything else. An SPSS. Ver.22.0 statistical package for frequency analysis was used on all samples. Credibility analysis and exploratory factor analysis was used for general characteristics of the sample through the cording process.
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