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@article{ART002183744},
author={신영기},
title={A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2017},
volume={41},
number={1},
pages={223-239},
doi={10.17086/JTS.2017.41.1.223.239}

TY - JOUR
AU - 신영기
TI - A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone
JO - Journal of Tourism Sciences
PY - 2017
VL - 41
IS - 1
PB - The Tourism Sciences Society Of Korea
SP - 223
EP - 239
SN - 1226-0533
AB - As a concept including the mobile tourism information service and also the tourism information application service, Smart Phone Tourism Information Service is gradually being emphasized as a medium to provide tourism information. This is in accordance with the rapid spread of smart phones. In order to accomplish quality evaluation of Smart Phone Tourism Information Service, this study set up information quality, system quality, service quality, and entertainment quality as influence factors and also verified their influence on user satisfaction by analyzing preceding research. Results of this analysis all show that information quality, system quality, service quality, and entertainment quality influenced user satisfaction. Also, applying the dual cognition of quality, the Kano Model was applied to analyze individual attributes of quality factors according to the subjective aspect (satisfaction/dissatisfaction) and the objective aspect (physical satisfaction/dissatisfaction). The goal of this study is to provide a development guide for the purpose of users to set up a quality baseline of smart phone tourism information service that can be continuously developed in the future, and also to provide better service.
KW - Kano model;Smart phone service;IS success model
DO - 10.17086/JTS.2017.41.1.223.239
ER -

신영기. (2017). A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone. Journal of Tourism Sciences, 41(1), 223-239.

신영기. 2017, "A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone", Journal of Tourism Sciences, vol.41, no.1 pp.223-239. Available from: doi:10.17086/JTS.2017.41.1.223.239

신영기 "A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone" Journal of Tourism Sciences 41.1 pp.223-239 (2017) : 223.

신영기. A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone. 2017; 41(1), 223-239. Available from: doi:10.17086/JTS.2017.41.1.223.239

신영기. "A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone" Journal of Tourism Sciences 41, no.1 (2017) : 223-239.doi: 10.17086/JTS.2017.41.1.223.239

신영기. A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone. Journal of Tourism Sciences, 41(1), 223-239. doi: 10.17086/JTS.2017.41.1.223.239

신영기. A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone. Journal of Tourism Sciences. 2017; 41(1) 223-239. doi: 10.17086/JTS.2017.41.1.223.239

신영기. A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone. 2017; 41(1), 223-239. Available from: doi:10.17086/JTS.2017.41.1.223.239

신영기. "A Study on Service Quality Evaluation and Attribute Classification of Tourism Information Service by Smart Phone" Journal of Tourism Sciences 41, no.1 (2017) : 223-239.doi: 10.17086/JTS.2017.41.1.223.239