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@article{ART002247931},
author={정양미 and Hyun Eunji},
title={The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2017},
volume={41},
number={7},
pages={61-82},
doi={10.17086/JTS.2017.41.7.61.82}

TY - JOUR
AU - 정양미
AU - Hyun Eunji
TI - The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention
JO - Journal of Tourism Sciences
PY - 2017
VL - 41
IS - 7
PB - The Tourism Sciences Society Of Korea
SP - 61
EP - 82
SN - 1226-0533
AB - This study examines the relationship among medical tourism industry-related client management stress for staff, emotional labor and job change intention. The study also explains client related stress factors and provides basic data to decrease emotional labor and the rate of job change. It was found that the effect of client related stress on surface acting in relation to the emotional labor of the medical tourism industry staff was empirically significant. The ambiguous expectation was statistically significant as well. However, the client's negative feelings and the verbal violence of customers had no significant effect. In the case of deep acting, the client's excessive expectations and the client's liking were also statistically significant. Meanwhile, the ambiguous expectation of the client and the verbal violence of the client were not significant. It is important for employees in the medical tourism industry to find ways to solve emotional and psychological problems related to emotional labor since the results for the company are changed in accordance with these contents. In the relationship between emotional labor and the job change intention of medical tourism industry staff, job change intention has a significant effect on surface action, but deep acting has no significant effect.
KW - Medical tourism industry;Client management stress;Emotional labor;Job change intention
DO - 10.17086/JTS.2017.41.7.61.82
ER -

정양미 and Hyun Eunji. (2017). The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention. Journal of Tourism Sciences, 41(7), 61-82.

정양미 and Hyun Eunji. 2017, "The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention", Journal of Tourism Sciences, vol.41, no.7 pp.61-82. Available from: doi:10.17086/JTS.2017.41.7.61.82

정양미, Hyun Eunji "The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention" Journal of Tourism Sciences 41.7 pp.61-82 (2017) : 61.

정양미, Hyun Eunji. The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention. 2017; 41(7), 61-82. Available from: doi:10.17086/JTS.2017.41.7.61.82

정양미 and Hyun Eunji. "The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention" Journal of Tourism Sciences 41, no.7 (2017) : 61-82.doi: 10.17086/JTS.2017.41.7.61.82

정양미; Hyun Eunji. The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention. Journal of Tourism Sciences, 41(7), 61-82. doi: 10.17086/JTS.2017.41.7.61.82

정양미; Hyun Eunji. The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention. Journal of Tourism Sciences. 2017; 41(7) 61-82. doi: 10.17086/JTS.2017.41.7.61.82

정양미, Hyun Eunji. The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention. 2017; 41(7), 61-82. Available from: doi:10.17086/JTS.2017.41.7.61.82

정양미 and Hyun Eunji. "The Effect of Client Management Stress in Medical Industry-related Staff on Emotional Labor and Job Change Intention" Journal of Tourism Sciences 41, no.7 (2017) : 61-82.doi: 10.17086/JTS.2017.41.7.61.82