KJCKorea
Journal Central

@article{ART002247933},
author={Koh Inkon and 문명주},
title={An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2017},
volume={41},
number={7},
pages={83-100},
doi={10.17086/JTS.2017.41.7.83.100}

TY - JOUR
AU - Koh Inkon
AU - 문명주
TI - An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees
JO - Journal of Tourism Sciences
PY - 2017
VL - 41
IS - 7
PB - The Tourism Sciences Society Of Korea
SP - 83
EP - 100
SN - 1226-0533
AB - In this study, we investigated the effects of the emotional labor of airline company employees upon burnout. After a review of prior studies, we defined the burnout concept and found two sub dimensions of burnout, which are emotional/physical exhaustion and depersonalization. We also developed an exploratory trial of emotional labor type built upon a few key prior studies and examined whether these types moderated the effect of emotional labor. The investigation of the relation between emotional labor components and burnout revealed that surface acting had a statistically significant positive effect on both sub dimensions of burnout. Deep acting however had a statistically significant negative effect on depersonalization and showed very big standardized beta coefficient compared to surface acting, but not on emotional/physical exhaustion. While testing for parallelism, we found a moderating effect of emotional labor type on emotional/physical exhaustion, but in terms of depersonalization, the moderating effect of emotional labor type was found only in surface acting. Interestingly, the averages of emotional/physical exhaustion and depersonalization in the positive emotional labor group were lower than those in the neutral emotional labor group. We also investigated the leisure type of respondents and the demographic variables related to emotional labor components, job satisfaction and burnout in order to suggest several fruitful implications.
KW - Emotional labor type;Burnout;Leisure type;Test for parallelism
DO - 10.17086/JTS.2017.41.7.83.100
ER -

Koh Inkon and 문명주. (2017). An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees. Journal of Tourism Sciences, 41(7), 83-100.

Koh Inkon and 문명주. 2017, "An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees", Journal of Tourism Sciences, vol.41, no.7 pp.83-100. Available from: doi:10.17086/JTS.2017.41.7.83.100

Koh Inkon, 문명주 "An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees" Journal of Tourism Sciences 41.7 pp.83-100 (2017) : 83.

Koh Inkon, 문명주. An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees. 2017; 41(7), 83-100. Available from: doi:10.17086/JTS.2017.41.7.83.100

Koh Inkon and 문명주. "An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees" Journal of Tourism Sciences 41, no.7 (2017) : 83-100.doi: 10.17086/JTS.2017.41.7.83.100

Koh Inkon; 문명주. An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees. Journal of Tourism Sciences, 41(7), 83-100. doi: 10.17086/JTS.2017.41.7.83.100

Koh Inkon; 문명주. An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees. Journal of Tourism Sciences. 2017; 41(7) 83-100. doi: 10.17086/JTS.2017.41.7.83.100

Koh Inkon, 문명주. An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees. 2017; 41(7), 83-100. Available from: doi:10.17086/JTS.2017.41.7.83.100

Koh Inkon and 문명주. "An Empirical Study of the Relationship between the Emotional Labor-Type and Subsequent Burn Out of Airline Employees" Journal of Tourism Sciences 41, no.7 (2017) : 83-100.doi: 10.17086/JTS.2017.41.7.83.100