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@article{ART002247935},
author={Yang， Jae-Young},
title={The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2017},
volume={41},
number={7},
pages={101-114},
doi={10.17086/JTS.2017.41.7.101.114}

TY - JOUR
AU - Yang， Jae-Young
TI - The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels
JO - Journal of Tourism Sciences
PY - 2017
VL - 41
IS - 7
PB - The Tourism Sciences Society Of Korea
SP - 101
EP - 114
SN - 1226-0533
AB - The purpose of this study is to examine the effect of the physical environment on service quality and relational continuance intention. For empirical testing, this study Focused on a business hotel in Seoul was visited during a month long survey period in which questionnaires were collected. Insincere responses were excluded from the c leaving 309 responses, which were analyzed using a statistical package program named SPSS 21.0. The results of this study are as follows. First, the effect of the physical environment on service quality was identified and had it had a significant effect on the service quality. Second, the effect of service quality on the relational continuance intention was accepted. It also had a significant effect on the relational continuance intention. It can be interpreted that the physical environment was adopted because it has a positive effect on service quality and relational continuance intention. Accordingly, a business hotel can contribute to profitable management by providing strategic support to its physical environment. The results of this study will substantially contribute to the academia of physical environment, service quality and relational continuance intention analysis.
KW - Physical environment;Service quality;Relational continuance intention;Business hotel
DO - 10.17086/JTS.2017.41.7.101.114
ER -

Yang， Jae-Young. (2017). The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels. Journal of Tourism Sciences, 41(7), 101-114.

Yang， Jae-Young. 2017, "The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels", Journal of Tourism Sciences, vol.41, no.7 pp.101-114. Available from: doi:10.17086/JTS.2017.41.7.101.114

Yang， Jae-Young "The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels" Journal of Tourism Sciences 41.7 pp.101-114 (2017) : 101.

Yang， Jae-Young. The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels. 2017; 41(7), 101-114. Available from: doi:10.17086/JTS.2017.41.7.101.114

Yang， Jae-Young. "The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels" Journal of Tourism Sciences 41, no.7 (2017) : 101-114.doi: 10.17086/JTS.2017.41.7.101.114

Yang， Jae-Young. The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels. Journal of Tourism Sciences, 41(7), 101-114. doi: 10.17086/JTS.2017.41.7.101.114

Yang， Jae-Young. The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels. Journal of Tourism Sciences. 2017; 41(7) 101-114. doi: 10.17086/JTS.2017.41.7.101.114

Yang， Jae-Young. The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels. 2017; 41(7), 101-114. Available from: doi:10.17086/JTS.2017.41.7.101.114

Yang， Jae-Young. "The Effect of the Physical Environment on Service Quality and Relational Continuance Intention: Focus on Business Hotels" Journal of Tourism Sciences 41, no.7 (2017) : 101-114.doi: 10.17086/JTS.2017.41.7.101.114