Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7
-
pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
KJCKorea
Journal Central
Types of Franchising Conflicts in Restaurant Business
- Journal of Tourism Sciences
- Abbr : JTS
- 2018, 42(4), pp.111-131
- DOI : 10.17086/JTS.2018.42.4.111.131
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Hyo-Jin Kim 1, YongGu Suh 1
1숙명여자대학교
Excellent Accredited
ABSTRACT
This study investigates key conflict prototypes that inhibit the win-win relationship between franchise headquarters and franchisees according to the franchise development cycle. We analyze the differences among conflict types that can occur depending on the duration of the operation and propose a strategy for sustainable franchising businesses. We identified five potential conflict types in restaurant franchising through Q methodology: Type 1, expectation mismatch; Type 2, economic dissatisfaction; Type 3, headquarters coercion; Type 4, dissatisfaction of revenue sharing; and Type 5, low trust. In the first five years of business, Type 2 and Type 5 were found to be the main sources of conflicts. On the other hand, Type 1, Type 3, and Type 4 emerged as problems after five years of operation.
Statistics
-
496 Viewed
-
1 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
강보현
/ 2009
/
The Mediating Role of Dependence and Conflict in the Relationship of Relationship Termination Cost, Alternative Attractiveness, Goal Incongruity, Unfairness, and Dissolution Intention
/ 마케팅연구
/ 한국마케팅학회
24(1)
: 181~202
[journal]
김민정
/ 2009
/
The Influence of the Distribution Channel Power on Conflict, Satisfaction and Expected Outcome in Korean Restaurant Franchise Business
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
18(6)
: 153~175
[journal]
김선경
/ 2010
/
Effects of Power Exercise of Franchisers on Restaurant Franchisee's Styles of Conflict Resolution and Performance
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
19(1)
: 121~135
[journal]
김영국
/ 2014
/
The Relationships of Goal Conflicts, Strategis of Conflict Resolution and Contract Termination Intentions in Foodservice Franchise Organizations: Moderating Effects of Franchisee's Performance
/ 관광학연구
/ 한국관광학회
38(7)
: 73~95
[journal]
김응수
/ 2006
/
The Determinants of Franchisor Survival: The Case of Korean Franchising Industry
/ 경영학연구
/ 한국경영학회
35(5)
: 1589~1614
[journal]
김흥규
/ 1996
/ Q방법론의 유용성 연구
/ 주관성연구
1(1)
: 15~33
[book]
김흥규
/ 2008
/ Q 방법론 : 과학철학, 이론, 분석 그리고 적용
/ 커뮤니케이션북스
[thesis]
박경원
/ 2011
/ 프랜차이즈 본부의 시장지향성에 대한 가맹점의 태도가 프랜차이즈 갈등에 미치는 영향 연구 : 가전제품 판매 프랜차이즈를 중심으로
/ 박사
/ 숭실대학교 대학원
[journal]
박광서
/ 2012
/
A Study on the Affecting Factors of the Conflict Dispute Resolution in the Domestic Franchise Business
/ e-비즈니스연구
/ 국제e-비즈니스학회
13(1)
: 395~414
[journal]
박종혁
/ 2016
/
The Effects of Environmental Factors in Restaurant Franchise Business on Franchisee’s Dependence, Autonomy, Conflict, and Relational Satisfaction
/ 외식경영연구
/ 한국외식경영학회
19(3)
: 75~97
[web]
산업통상자원부
/ 2016
/ 프랜차이즈산업 실태조사보도자료
/ http://www.motie.go.kr/motie/ne/presse/press2/bbs/bbsView.do?bbs_seq_n=157926&bbs_cd_n=81
[journal]
신창훈
/ 2000
/ 프랜차이즈 가맹점 재계약의도의 결정요인에 관한 연구
/ 마케팅관리연구
5(2)
: 79~101
[book]
서용구
/ 2015
/ 유통원론
/ 학현사
[journal]
여운승
/ 1994
/ 프렌차이즈 시스템하에서의 대기업-중소기업간의 파워, 갈등, 만족에 관한 연구
/ 중소기업연구
16(2)
: 269~296
[journal]
김상덕
/ 2009
/
Influence Strategies, Relationship Satisfaction, and Dependence Structure
/ 경영학연구
/ 한국경영학회
38(1)
: 51~73
[journal]
이진화
/ 2012
/
The Causes of Conflict and the Effect of Control Mechanisms on Conflict Resolution between Manufacturer and Supplier
/ 유통연구
/ 한국유통학회
17(4)
: 55~80
[journal]
조현진
/ 2006
/
The Effects of Transactional Characteristics on Conflict and Financial Performance between Franchisor and Franchisee
/ 외식경영연구
/ 한국외식경영학회
9(2)
: 189~210
[journal]
최병호
/ 2015
/
The Effects of Support, Conflict, Relationship Satisfaction and Trust of Food Service Franchise System on the Long-term Directional Trading
/ 한국외식산업학회지
/ 한국외식산업학회
11(4)
: 113~125
[journal]
최정은
/ 2012
/
The Rlationships of Perceived Conflicts and Styles of Conflict Resolution in Foodservice Franchising Organizations : The Effects of Governance Structures through Multilevel Analysis
/ 관광학연구
/ 한국관광학회
36(3)
: 189~211
[journal]
한상호
/ 2017
/
Effects of Cooperative Orientation and Relationship Power on Conflict Resolution Strategy and Relationship Performance
/ 한국프랜차이즈경영연구
/ 한국프랜차이즈경영학회
8(2)
: 17~24
[journal]
Altinay, L.
/ 2014
/ Franchisees’ trust in and satisfaction with franchise partnerships
/ Journal of Business Research
67(5)
: 722~728
[journal]
Castrogiovanni, G.
/ 1995
/ Franchisor types : Replication and clarification
/ Journal of Small Business Management
33
: 45~55
[journal]
Carney, M.
/ 1991
/ Vertical integration in franchise system : Agency theory and resource explanations
/ Strategic Management Journal
12(8)
: 607~629
[journal]
Cooper, D.
/ 2011
/ Conflict and performance in US and Mexican learning teams : The influence of term behaviors and cultural context
/ Cross Cultural Management : An International Journal
18(4)
: 426~442
[journal]
Dant, R. P.
/ 2013
/ Influence of personality traits on perceived relationship quality within a franchisee-franchisor context
/ European Journal of Marketing
47(1/2)
: 279~302
[journal]
Dant, S. P.
/ 1996
/ Ownership structure in franchising:The effects of transaction costs, production costs and strategic consideration
/ International Review of Retail, Distribution and Consumer Research
6(1)
: 53~75
[journal]
Dant, R. P.
/ 1999
/ The challenge of autonomy and dependence in franchised channels of distribution
/ Journal of Business Venturing
14(1)
: 35~67
[journal]
Dowell, D.
/ 2013
/ Trust formation at the growth stage of a business-to-business relationship : A qualitative investigation
/ Qualitative Market Research : An International Journal
16(4)
: 436~451
[journal]
Doherty, A. M.
/ 2014
/ The franchise relationship in China: Agency and institutional theory perspectives
/ European Journal of Marketing
48(9/10)
: 1664~1689
[journal]
Dwyer, F. R.
/ 1987
/ Output sector munificence effects on the internal political economy of marketing channels
/ Journal of Marketing Research
24(4)
: 347~358
[journal]
Eisenhardt, K. M
/ 1989
/ Agency theory : An assessment and review
/ Academy of Management
14(1)
: 57~74
[journal]
Frazer, G. L.
/ 2012
/ What went wrong? Franchisers and franchisees disclose the causes of conflict in franchising
/ Qualitative Market Research : An International Journal
15(1)
: 87~103
[journal]
Frazer, G. L.
/ 1983
/ Inter-organizational exchange behavior in marketing channels : A broadend perspective
/ Journal of Marketing
47(4)
: 68~78
[journal]
Fryxell, G. E.
/ 2002
/ After the ink dries : The interaction of trust and control in US-based international joint ventures
/ Journal of Management Studies
39(6)
: 865~886
[journal]
Grace, D.
/ 2013
/ Examining the role of franchisee normative expectations in relationship evaluation
/ Journal of Retailing
89(2)
: 219~230
[journal]
Hendrikse, G.
/ 2015
/ Trust, transaction costs and contractual incompleteness in franchising
/ Small Business Economics
44(4)
: 867~888
[journal]
Hibbard, J. D.
/ 2001
/ Does relationship marketing age well?
/ Business Strategy Review
12(4)
: 29~35
[journal]
Hunt, S. D.
/ 1974
/ Power in a channel of distribution : Sources and consequences
/ Journal of Marketing Research
11(2)
: 186~193
[journal]
Inma, C.
/ 2006
/ Analysis of franchise performance through use of a typology : an australian investigation
/ Singapore Management Review
28(2)
: 1~30
[journal]
John, G.
/ 1988
/ Forward integration into distribution: An empirical test of transaction cost analysis
/ Journal of Law, Economics, and Organization
4(2)
: 337~355
[journal]
Lee, Y. K.
/ 2015
/ Market orientation and business performance: Evidence from franchising industry
/ International Journal of Hospitality Management
44
: 28~37
[journal]
Logan, M. S.
/ 2000
/ Using agency theory to design successful outsourcing relationships
/ International Journal of Logistics Management
11(2)
: 21~32
[journal]
Lusch, R. F.
/ 1976
/ Sources of power : Their impact on intra channel conflict
/ Journal of Marketing Research
13
: 382~390
[journal]
Markus, B.
/ 2011
/ What to expect after the honeymoon : Testing a lifecycle theory of franchise relationships
/ Journal of Retailing
87(3)
: 306~319
[journal]
Morgan, R. M.
/ 1994
/ The commitment-trust theory of relationship marketing
/ Journal of Marketing
58(3)
: 20~38
[journal]
Oxenfeldt, A. R.
/ 1969
/ Will successful franchise systems ultimately become wholly-owned chains?
/ Journal of Retailing
44
: 69~87
[journal]
Shane, S. A.
/ 1996
/ Hybrid organizational arrangements and their implications for firm growth and survival : A study of new franchisors
/ Academy of Management Journal
39(1)
: 216~234
[journal]
Shane, S. A.
/ 1998
/ Factors for new franchise success
/ Sloan Management Review
39(3)
: 43~50
[journal]
Steve, S.
/ 1996
/ Toward a theory of conflict in the franchise system
/ Journal of Business Venturing
11(5)
: 329~342
[journal]
Uzzi, B.
/ 1997
/ Social structure and competition in interfirm networks : The paradox of embeddedness
/ Administrative Science Quarterly
42(1)
: 35~67
[journal]
Valenta, A. L.
/ 1997
/ Q-methodology : Definition and application in health care informatics
/ Journal of the American Medical Informatics Association
4(6)
: 501~510
[journal]
Windsperger, J.
/ 2006
/ Contractibility and ownership redirection in franchising : A property rights view
/ Journal of Retailing
82(3)
: 259~272