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Developing Indicators to Forecast the Optimal Number of Employees for Hotel MICE

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2019, 43(1), pp.13-35
  • DOI : 10.17086/JTS.2019.43.1.13.35
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism
  • Received : February 13, 2018
  • Accepted : November 21, 2018
  • Published : January 1, 2019

Kim, Yung-Moon 1 Kim Chulwon 1

1경희대학교

Excellent Accredited

ABSTRACT

This study developed indicators to forecast the optimal number of employees for hotel MICE and to investigate empirically the reliability and validity of those indicators. The dominant approach to manpower planning has long been based on heuristic experience in the hotel and MICE fields, and there is little research in hotel and MICE studies. A focus group interview and two rounds of Delphi technique were conducted to achieve the study goal. Moreover, 289 samples were collected to test the validity and the reliability of the finalized indicators. The study developed 35 indicators with seven factors. This study contributes to the academic and the practical hospitality sectors by helping to identify indicators that would allow a more accurate forecast of the optimal number of employees for hotel MICE.

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