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The Effect of Tourists’ Satisfaction and Behavioral Intention on the Experience Economy Constructions of Mobile Applications Using Augmented Reality Technology

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2019, 43(1), pp.37-53
  • DOI : 10.17086/JTS.2019.43.1.37.53
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism
  • Received : June 5, 2018
  • Accepted : October 1, 2018
  • Published : January 1, 2019

Park, Jin-Hee 1 Yoon Ji-Hwan 1

1경희대학교

Excellent Accredited

ABSTRACT

With the continuing advancements in augmented reality (AR) technology, there is a growing interest in developing AR mobile applications for the tourism industry. However, there is a lack of research on AR contents related to tourism. Most studies have focused on the technological applications of AR and have not truly considered what factors affect how users actually use them. This study analyzed “Visited Changgyeong Palace in My Hand” and adapted experience economy constructions in order to evaluate AR apps to prove that the constructions have an effect on tourists' satisfaction and behavioral intention. An individual survey was conducted to tourists who had experienced that AR app. The results of this study found that all experience economy constructions showed a positive influence on the satisfaction of tourists. In addition, it indicated that satisfaction had a direct significant influence on tourists' behavioral intention. Finally, these results demonstrated convincingly that experience economy constructions could be applied to AR apps in the tourism industry. These results could help developers find a proper development direction for AR apps.

Citation status

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