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Professionalism of Casino Employees: Relationship with Job Satisfaction and Organizational Commitment

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2019, 43(1), pp.95-112
  • DOI : 10.17086/JTS.2019.43.1.95.112
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism
  • Received : August 7, 2018
  • Accepted : December 10, 2018
  • Published : January 1, 2019

Lee, Min-Jae 1 seo wonseok 1 Kim Jin-Young 1

1경희대학교

Excellent Accredited

ABSTRACT

With intensifying global competition in the casino industry, it has become critically important to strengthen employee professionalism. Nonetheless, there has been little research about this aspect. As such, we investigated how casino employees perceive the constructs that constitute professionalism and its impacts on job satisfaction and organizational commitment. From a survey of 141 employees in four casinos in Jeju Island, 137 responses were used in the analysis. First, factor analysis validated the two constructs of affective and normative commitments among three theory-suggested constructs of organizational commitments (affective, normative, and continuance commitments). Then, research hypotheses were tested by structural equation modeling (SEM). The results show that “the sense of calling” and “belief in public service” affected job satisfaction; “belief in self-regulation and autonomy” influenced affective commitment; and “using the professional organization as a major referent” affected both affective and normative commitments. We also found that job satisfaction affected affective and normative commitments. In conclusion, the contribution of this study lies in that we identified the sub-constructs of organizational commitment for the casino industry, and we found that perceived professionalism contributes not only to the individuals’ satisfaction but also to the commitment to the organization. Based on these findings, we provide meaningful implications to the industry.

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