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A Study on the Effectiveness of Airline Safety VR Education: Focusing on the Relations Safety VR Education, Emotional Immersion and Safety Behavior

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2019, 43(7), pp.31-47
  • DOI : 10.17086/JTS.2019.43.7.31.47
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism
  • Received : July 19, 2019
  • Accepted : August 20, 2019
  • Published : October 1, 2019

Park, Hee-Jung 1

1신라대학교

Excellent Accredited

ABSTRACT

This study was conducted in May 2019 with J-Air cabin crew members who had participated in safety VR education for one month to check the impact of safety VR education on emotional immersion and safety behavior and to provide implications for how to use safety VR education programs by verifying the mediation effects of emotional immersion in the relationship between safety VR education and safety behavior. First, the results of checking how safety VR education affected emotional immersion demonstrated that the three factors (the suitability of the educational environment for safety VR education, response ability to safety accidents, and attitude of participation in education) all had a significant positive influence on emotional immersion. Also, among them, suitability of educational environment for safety was the most important factor. Therefore, in carrying out safety training for cabin crew members, airlines need to reorganize the safety education program by applying a VR education system and by presenting the same visual contents that actual airlines use, including symbols, airline uniforms, and airline cabin structures of the aircraft used in the safety VR training. In addition, the results of demonstrating the impact of safety VR education on safety behavior showed that all three factors had a significant positive influence on safety behavior, with the most important being education participation. Therefore, in organizing safety VR education, airlines need to implement vocational training first. In addition, as a result of checking the effect of emotional immersion on safety, it had a significant positive influence on safety action. Therefore, airlines should rearrange the composition of safety VR education centers so that three to four cabin crew members can receive safety VR education in separate spaces using a partition. Finally, after analyzing whether the impact relationship between safety VR education and safety behavior was mediated by emotional immersion, it was demonstrated that there was a partial mediating effect in the relationship. The government should expand safety VR education, which is currently used only by J-Air, to all airlines in Korea and expand the number of people who participate in it to all jobs linked to air operations. Airlines also need to develop safety VR education programs focusing on customer safety accidents that suit the specificity of the cabin crews’ in-flight security tasks.

Citation status

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