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@article{ART002520115},
author={Hyeyoung Moon and Sung-Jin Kang},
title={Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2019},
volume={43},
number={8},
pages={71-94},
doi={10.17086/JTS.2019.43.8.71.94}

TY - JOUR
AU - Hyeyoung Moon
AU - Sung-Jin Kang
TI - Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012
JO - Journal of Tourism Sciences
PY - 2019
VL - 43
IS - 8
PB - The Tourism Sciences Society Of Korea
SP - 71
EP - 94
SN - 1226-0533
AB - North Korea has positioned tourism as a strategic industry since the emergence of Kim Jung-eun’s regime. The purpose of this study is to examine the current state of facilities and services of super deluxe hotels, part of the core tourism infrastructure in Pyongyang, North Korea. For this purpose, this study adopted a mixed methods approach by conducting quantitative analysis for overall satisfaction, price, room, place, cleanliness, and bed quality, as well as qualitative text analysis of online reviews posted in English from 2012 to June 2019. The major findings are as follows. In the analysis of hotel facilities and services in Pyongyang, the level of overall satisfaction and service has improved over the past eight years. Meanwhile, the rest of the service items have not changed at all. Yet, cleanliness and bed quality were partially enhanced in LSD test results. From the text review analysis, 22 main themes and 68 sub-themes were identified across five areas. The most frequently mentioned theme was related to rooms. The revolving restaurant, staff service, hotel facilities, and beer were positive aspects of hotel service, while breakfasts, elevators, A/C, bathrooms, room supplies, and rip-offs were deemed negative.
KW - Super deluxe hotels in Pyongyang;Hotel service assessment;Inbound tourists;TripAdvisor review
DO - 10.17086/JTS.2019.43.8.71.94
ER -

Hyeyoung Moon and Sung-Jin Kang. (2019). Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012. Journal of Tourism Sciences, 43(8), 71-94.

Hyeyoung Moon and Sung-Jin Kang. 2019, "Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012", Journal of Tourism Sciences, vol.43, no.8 pp.71-94. Available from: doi:10.17086/JTS.2019.43.8.71.94

Hyeyoung Moon, Sung-Jin Kang "Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012" Journal of Tourism Sciences 43.8 pp.71-94 (2019) : 71.

Hyeyoung Moon, Sung-Jin Kang. Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012. 2019; 43(8), 71-94. Available from: doi:10.17086/JTS.2019.43.8.71.94

Hyeyoung Moon and Sung-Jin Kang. "Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012" Journal of Tourism Sciences 43, no.8 (2019) : 71-94.doi: 10.17086/JTS.2019.43.8.71.94

Hyeyoung Moon; Sung-Jin Kang. Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012. Journal of Tourism Sciences, 43(8), 71-94. doi: 10.17086/JTS.2019.43.8.71.94

Hyeyoung Moon; Sung-Jin Kang. Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012. Journal of Tourism Sciences. 2019; 43(8) 71-94. doi: 10.17086/JTS.2019.43.8.71.94

Hyeyoung Moon, Sung-Jin Kang. Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012. 2019; 43(8), 71-94. Available from: doi:10.17086/JTS.2019.43.8.71.94

Hyeyoung Moon and Sung-Jin Kang. "Deluxe Hotel Facilities and Service Levels Experienced by Inbound Tourists in Pyongyang, North Korea: Focused on TripAdvisor Reviews Posted since 2012" Journal of Tourism Sciences 43, no.8 (2019) : 71-94.doi: 10.17086/JTS.2019.43.8.71.94