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A Study on the Impact of the Event Protocol Education and Training Program on Job Performance

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2019, 43(8), pp.227-243
  • DOI : 10.17086/JTS.2019.43.8.227.243
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism
  • Received : August 13, 2019
  • Accepted : October 14, 2019
  • Published : November 1, 2019

Nam Jaecheul 1 Jang Ji-Yeon 1 Lee Seungwoo 1

1상명대학교

Excellent Accredited

ABSTRACT

This study examines what factors generated from an etiquette-related training program make a significant impact on perceived effectiveness, self-efficacy, and learning transition, which in turn influence business achievement. A self-administered survey was employed using 304 recipients who had completed the training course. The results from structural equation modeling analysis suggested that both instructors’ ability and instructional methodology did not significantly impact perceived effectiveness, self-efficacy, and learning transition, but the training contents did. In summary, it is suggested that the training contents include case studies, hands-on experiences, practicum-oriented activities, and the pursuit of the course objectives. Eventually, the training contents would increase self-efficacy and learning transition, which would improve business achievement.

Citation status

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